Job Description

Key Responsibilities:

Strategic Leadership

• Define and execute the sales and growth strategy for insurance BPO and digital services across North America and global markets.
• Lead and inspire a team of senior sales and business development professionals to achieve aggressive revenue and profitability goals.
• Partner with executive leadership, delivery, and product teams to align sales strategy with corporate objectives and client demand.
• Shape the company's market positioning and value proposition in a rapidly evolving insurance ecosystem.

Growth & Market Expansion

• Identify high-value opportunities across core insurance domains: policy administration, claims, underwriting, customer service, and digital enablement.
• Drive transformation-led outsourcing deals, managed services, and AI-enabled operations opportunities.
• Cultivate executive-level relationships to influence decision-making and establish long-term strategic partnerships.
• Oversee pipeline management, forecasting, and strategic account planning to ensure predictable growth.

Client & Partner Engagement

• Serve as a senior advisor to client executives, helping them navigate operational modernization, cost optimization, and digital transformation.
• Negotiate complex, outcome-based contracts involving multi-shore delivery, performance SLAs, and transformation incentives.
• Foster strategic alliances with technology partners, insurtechs, and ecosystem players to enhance solution capabilities.

Innovation & Collaboration

• Collaborate with delivery and innovation teams to co-create next-generation solutions that leverage automation, analytics, and AI.
• Provide thought leadership through industry forums, speaking engagements, and client advisory boards.
• Offer market insights to guide product investments, pricing strategies, and solution differentiation.

Responsibilities

Qualifications:

• Bachelors degree in Business, Finance, Insurance, or related field; MBA or advanced degree strongly preferred.
• 15+ years of experience in sales leadership within the insurance BPO, technology services, or consulting sectors.
• Proven success leading large-scale sales organizations or driving high-value, multi-year outsourcing and digital transformation engagements.
• Deep understanding of insurance operations, digital transformation trends, and regulatory frameworks.
• Strong executive presence and ability to engage with C-suite leaders across P&C, Life, and Health insurance segments.
• Demonstrated success in creating go-to-market strategies and executing large, strategic pursuits.
• Experience managing global delivery models and offshore/nearshore service delivery partnerships.

Qualifications

Preferred Expertise:

• Familiarity with automation, AI/ML, data analytics, and platform modernization in insurance.
• Strong industry network across carriers, TPAs, and brokers.
• Track record of driving new logo acquisition and expanding strategic accounts.

Leadership Attributes:

• Visionary, growth-oriented leader with a strategic and entrepreneurial mindset.
• Collaborative influencer who thrives in a matrixed, global organization.
• Customer-focused and data-driven in decision-making and execution.
• Skilled at building high-performance teams and inspiring a culture of accountability and excellence.