Job Description

Responsible for all aspects of human resources including employment, education/training, development, compensation, benefits, labor relations, and employee relations.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Acts as a strategic business partner with senior management on all human resources related issues.
• Develops and implements human resources programs that support the strategy, goals, and objectives of the organization.
• Develops or coordinates training and development programs that meet the needs of the organization as they relate to legal compliance, performance improvement, guest service and satisfaction and employee professional growth and development.
• Establishes performance based total rewards programs in the areas of compensation, benefits, and training, creating a work culture that rewards performance and attainment of organizational goals and objectives.
• Establishes recruitment, selection and promotional programs that support diversity and inclusion in the workforce; ensuring that the organization is staffed with well trained diverse employee.
• Establishes employee relations programs that support the retention of competent, solid performing associates and development of programs that coach, counsel associates in a fair and respectful manner.
• Develops and manages departmental budget.
• Coordinates diversity initiatives with functional leaders from other divisions.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Boards regulations.
• Hires, trains, and manages staff in accordance with organizational and departmental policies and programs.
• Conducts team member feedback sessions to monitor workplace satisfaction and to provide feedback to senior management regarding process improvement.
• Ability to extend complementary services in accordance with the approved comp matrix.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• Bachelor's degree in Human Resource Management or related degree. Master’s Degree preferred.
• Ten (10) or more years progressive Human Resources leadership experience.
• Knowledge of human resources information systems, spreadsheet, and word processing software.
• Broad business acumen and ability to apply human capital implications.
• Knowledge of employment and labor law required. Experience in developing and leading a high performing team.
• Excellent communication skills, both written and oral. Exceptional public speaking ability.
• Strong interpersonal skills, sensitivity and adept at influencing and achieving collaboration.
• Must be able to work with high volumes of confidential information in a professional manner.
• Ability to obtain and maintain all necessary licensing.
• Ability to communicate with Team members and guests.

Physical and Mental Demands:

• Frequent walking, standing, kneeling, twisting, bending, and lifting.
• Must occasionally lift up to 10 pounds.
• Regularly required to see, walk, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Able to work with others while maintaining a positive and courteous demeanor.