About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.
This role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.
Define and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectory
Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture
Build, mentor, and scale a high-performing People/HR team
Own global hiring strategy across technical, GTM, and G&A functions
Build scalable recruiting processes, employer branding, and talent pipelines
Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes
Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience
Shape and evolve Netomi’s culture to support high performance, inclusion, and innovation
Drive employee engagement, retention, and experience initiatives
Design and implement feedback mechanisms (surveys, listening programs) and action plans
Champion diversity, equity, and inclusion across the organization
Design and implement performance management frameworks aligned with company goals
Build leadership development and succession planning programs
Enable managers with tools and training to effectively lead teams
Drive learning & development initiatives across all levels
Develop and manage competitive compensation and benefits programs
Partner with Finance and Legal on equity compensation strategy and benchmarking
Ensure alignment of rewards with performance and company objectives
Build and scale HR processes, policies, and systems to support a growing global workforce
Ensure compliance with employment laws and regulations across jurisdictions
Oversee HRIS, people analytics, and reporting to drive data-informed decisions
Manage employee relations and provide guidance on complex HR matters
Support global expansion, including hiring, compliance, and cultural integration across regions
Build scalable processes for managing a distributed and remote-first workforce
Collaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs
Partner with leadership on change management, restructuring, and scaling initiatives
15+ years of progressive experience in HR/People leadership roles, with at least 5+ years in a senior leadership capacity
Proven experience scaling HR/People functions in high-growth technology or SaaS companies
Strong expertise across talent acquisition, performance management, compensation, and HR operations
Experience supporting global teams and navigating multi-jurisdictional employment practices
Strong business acumen with the ability to align HR/People strategy to company outcomes
Excellent leadership, communication, and stakeholder management skills
Data-driven mindset with experience leveraging people analytics
Experience in AI, SaaS, or high-growth startup environments
Strong ownership mindset with a bias toward action, you move quickly, prioritize effectively, and solve problems proactively
Ability to balance empathy with high performance standards
Experience building culture in distributed or hybrid organizations
Passion for building inclusive, high-performing teams
Disclaimer For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and hereNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Backed by leading AI visionaries and trusted by Fortune 50 brands, Netomi delivers the only agent-centric CX platform proven at global scale.
Deployed in weeks, our full-stack, omnichannel solution orchestrates runtime-reasoning agents that plan, act, and continuously optimize customer interactions across chat, voice, email, and messaging—in Autopilot or Co-Pilot mode.
Pre-built integrations seamlessly connect to every major desk, CRM, or home-grown system, while open MCP gateways and A2A links expand agent collaboration across enterprise domains, powering customer interactions with live data.
A sanctioned generative-AI layer ensures security, compliance, and brand consistency. Outcome-guided playbooks and a no-code studio empower business teams to build, govern, and optimize workflows without engineering support.
With Netomi, enterprises aren’t just responding to customers. They’re anticipating needs, resolving issues before they arise, and building lasting customer love. It’s the foundation for a new era of proactive, preemptive care that transforms CX from a cost center into a competitive advantage.
