Job Description

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Sompo has a unique opportunity for a Head of Claims, Iberia.

Reporting directly to the Country Head Insurance Iberia and the Head of Claims Continental Europe, the role will be responsible for developing and managing the Spanish and Portuguese Claims Department in an efficient, effective and scalable manner as the company grows across Iberia. The successful applicant will be required to deliver a high level of customer satisfaction and profitable claims experience through the implementation of direct and indirect business claim handling procedures and risk management processes.

Candidates should be able to provide insight and analysis on complex high profile/high exposure losses, manage metrics and reporting requirements and deliver agreed upon claim service to clients and brokers in a timely and professional manner.

The role requires exceptional interpersonal and communication skills as the candidate will be expected to liaise with customers and work closely with executives and senior management across the company. They will need to be able to demonstrate a strong track record of working within a technical claims environment and will be part of an innovative team with a diverse set of responsibilities as would be expected of someone in a senior role. This role will provide the candidate with an exciting opportunity to develop a market leading claims function.

Location: This position will be based out of our Madrid (or Barcelona) office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Working closely with the Country Manager Insurance Iberia, the Heads of Lines of Business across Iberia and Head of Claims continental Europe, the candidate would take a leading role in negotiating claims settlements and establishing adequate claims reserves.
• Ensuring adherence to the Corporate Governance standards, the Risk Management framework and all related risk analysis and investigation procedures flowing from this policy and the Insurance Claims Handling Manual.
• Monitoring service providers’ KPIs and ensuring the smooth operation of outsourced claims handling.
• Participating as a senior leader in the wider global Sompo claims team.
• Mentoring and training more junior members of the team.
• Working with the leads of each function to ensure the claims function forms a close symbiotic working relationship across the company.
• Providing colleagues with MI designed to continually improve quality of underwriting.
• Fostering and managing relationships with key clients and brokers.
• Managing relationships with service providers, including TPAs, outsource providers, panel lawyers and adjusters.
• Develop Sompo’s profile and reputation within the Iberia market.

What you’ll bring:

• Proficient knowledge of the Spanish and the Portuguese markets.
• Educated to degree level, legal qualification desirable but not essential.
• Experience of managing teams and claims handlers.
• High degree of technical claims expertise across multiple lines of business.
• Excellent written and verbal English.
• The ability to actively participate in tasks while also leading, taking responsibility and using own initiative.
• Excellent organizational skills and attention to detail.
• Problem solving capabilities.
• Ability to handle and present high standards of claims MI data.
• Excellent interpersonal and written communication skills.
• Ability to work within a collaborative, team-oriented environment.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Below is a summary of some of the benefits we offer, which may vary depending on the country:

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.

Life at Sompo | Sompo

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.

Valoramos positivamente las solicitudes de personas con certificado de discapacidad igual o mayor al 33%, en cumplimiento de la legislación vigente, Ley General de Derechos de las Personas con Discapacidad y de su inclusión social (LGD).