Job Description

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

What impact will you make in this role?

As Vice President of End User Infrastructure Automation, you will lead the transformation of EUI from a reactive support function into a highly automated, self-healing, and observable digital workplace platform. You will be accountable for improving employee productivity, service stability, and operational efficiency by leveraging automation, telemetry, and modern release engineering practices across endpoints and user-facing services. Responsible for application packaging, modern device management and end-user service optimization through scripting and automation technologies.

What will you do as a VP, End User Infrastructure Automation Engineer?

Automation Strategy

• Define, build and execute the enterprise End User Infrastructure automation strategy.
• Establish outcome based KPIs tied to productivity, stability, and employee experience.
• Own digital employee experience and endpoint reliability engineering.

Release Engineering & Test Automation

• Own release engineering for endpoint operating systems, applications, configurations, and M365 services.
• Design, deploy, and manage endpoint solutions
• Manage device lifecycle including Provisioning, Compliance, Configuration, Security baselines, Patch management, Device retirement
• Develop: Detection rules, Requirement rules, Dependency logic, Supersedence configurations
• Design and implement standardized CI/CD-style pipelines for EUI releases using:
• Progressive deployments (pilot, ring-based)
• Automated health validation and rollback
• Introduce test automation for end user services, including:
• Application install and launch validation
• OS and configuration compatibility testing
• M365 service readiness and regression testing
• Ensure releases are gated by real time health, performance, and experience telemetry.
• Ensure compliance with organizational security and regulatory requirements.
• Support vulnerability remediation and endpoint hardening initiatives.

Endpoint & Workspace Automation

• Lead automation initiatives across endpoint management platforms such as:
• Microsoft Intune
• Nexthink
• Standardize device configurations using configuration-as-code principles.
• Reduce manual intervention through policy-driven automation and orchestration.

Microsoft 365 & Collaboration Automation

• Automate lifecycle and governance for:
• Exchange Online
• SharePoint Online
• OneDrive
• Microsoft Teams
• Implement automation for:
• Tenant configuration drift detection
• Secure configuration baselines
• Data protection and retention policies

Self-Service & Self-Healing

• Expand user-centric self-service capabilities integrated with enterprise portals and workflows.
• Design and deploy machine-led self-healing for common endpoint and productivity issues.
• Leverage tools such as Nexthink (or equivalent) to:
• Detect experience degradation
• Trigger automated remediation workflows
• Establish runbooks-as-code that are safe, auditable, and reversible.
• Self-service portal for provisioning user accounts, security groups, mailbox, DL, SharePoint lists, M365 licenses etc., for both non-prod and prod environments.

Observability & Stability Engineering

• Establish unified observability across endpoints, applications, and user experience.
• Leverage experience monitoring platforms (e.g., Nexthink) and telemetry from Intune and M365.
• Drive proactive and predictive detection of issues using analytics and automation.

Governance, Risk & Compliance

• Establish automation engineering standards, including code quality, change control, testing and validation.
• Define automation guardrails, approval models, and lifecycle governance.
• Ensure automation and telemetry comply with security, privacy, and regulatory requirements.
• Partner with Security and Risk teams to safely scale automation.
• Drive a secure by design automation strategy across EUI.

Key Technologies & Domains

Identity & Access

• Active Directory
• Entra ID (Azure AD)

Endpoint & Device Management

• Microsoft Intune
• Jamf Pro
• Windows, macOS, iOS, iPadOS

Collaboration & Productivity

• Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
• Nexthink or Systrack

Automation & Engineering

• PowerShell (advanced)
• APIs
• Infrastructure-as-Code concepts
• Workflow orchestration platforms
• Microsoft Power Platform (Power Apps, Power Automate)
• Application Lifecycle Management (ALM)
• Desktop application virtualization for VDI (e.g., App-V, MSIX App Attach, FSLogix)

What makes you a successful candidate?

Experience

• 10+ years of experience in End User Infrastructure Services, Digital Workplace, or IT Operations.
• Proven leadership in large-scale automation, platform, or reliability transformations.
• Experience operating in enterprise environments supporting multiple markets.
• Demonstrated success influencing and leading across organizational boundaries.

Technical & Domain Expertise

• Strong experience with Microsoft Intune, M365, Active Directory, Entra ID, and modern endpoint platforms.
• Strong hands-on experience with the Microsoft Power Platform, including Power Apps and Power Automate, to deliver low-code applications, self-service capabilities, and workflow automation at enterprise scale.
• Solid experience with Application Lifecycle Management (ALM), including source control, environment strategy, solution and release management, and CI/CD pipelines for Power Platform and automation assets.
• Strong experience with desktop application virtualization and packaging for Virtual Desktop Infrastructure (VDI) environments such as Azure Virtual Desktop and Citrix, including App-V, MSIX and MSIX App Attach, and FSLogix profile management.
• Proven experience establishing Application Lifecycle Management automation, frameworks, and processes — spanning solution packaging, version control, automated testing, deployment pipelines, and governance across the build, test, and release cycle.
• Experience leveraging digital experience monitoring tools such as Nexthink or Systrack
• Deep understanding of:
• Release engineering and deployment automation
• Test automation concepts for endpoint and productivity services
• Observability and telemetry-driven operations
• IT service management and workflow automation

• Outcome-driven with a strong business mindset
• Systems thinker with an end-to-end service perspective
• Executive-level communication and stakeholder management skills
• Comfortable driving transformation in complex environments

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

GIC is a Great Place to Work

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise. This role will be in our Tampines Office.

GIC is an equal opportunity employer
As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Learn more about our Technology Group here:
https://gic.careers/group/technology-group/