Job Description

Are you ready to unleash your potential and be a part of one of the fastest-growing, exciting logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded individuals, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills and provides everything you need to go all-in on yourself, your teammates, and our clients.

We empower our team members to become champions in their fields by nurturing a culture built on honesty, adaptability, and commitment. Here, your directness and resilience are celebrated, and your willingness to hold yourself and others accountable to shared goals drives success. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

ABOUT THE POSITION

The VP, Enterprise Account Manager, plays a critical role in driving customer satisfaction, revenue growth, and long-term partnership success. This position is responsible for managing and growing an assigned portfolio of accounts by delivering strategic logistics solutions, strengthening relationships, and identifying opportunities to expand services across the ITS Logistics portfolio.

As a trusted advisor to customers, the VP, Enterprise Account Manager collaborates closely with internal operations, sales, and leadership teams to ensure seamless execution, proactive problem-solving, and continuous value creation.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships.
• Manage and grow existing accounts by identifying upsell and cross-sell opportunities across ITS service offerings.
• Partner with internal operations and sales teams to deliver best-in-class service and solutions.
• Monitor account performance, KPIs, and service metrics to ensure customer expectations are met or exceeded.
• Conduct regular business reviews with customers to assess performance, identify opportunities, and align on goals.
• Proactively address customer issues, risks, and service gaps with urgency and accountability.
• Track and manage account pipelines, forecasts, and growth initiatives.
• Maintain accurate documentation, reporting, and forecasting within CRM and internal systems.
• Represent ITS Logistics professionally in customer meetings, calls, and on-site visits as needed.

ABOUT THE REQUIREMENTS

• Bachelor’s degree in business, logistics, supply chain, or a related field preferred.
• 5-8+ years of experience in account management, customer success, logistics, or transportation.
• Proven ability to manage and grow customer relationships in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Data-driven mindset with the ability to analyze performance metrics and identify trends.
• Ability to collaborate cross-functionally and influence outcomes without direct authority.
• Customer-first mentality with a strong sense of ownership and accountability.
• Proficiency with Microsoft Office Suite and CRM platforms.
• Ability to manage multiple priorities under pressure.
• Strong work ethic and commitment to excellence.