Inizio Partners

VP, CX Transformation (CCaaS)

Inizio Partners  •  Dallas, TX (Onsite)  •  5 months ago
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Job Description

  • Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments
  • Experience in handling large accounts, stakeholder management, account planning
  • Responsible to driving CX Revenue and account growth by identifying new buying centers and opportunities in client environment
  • Build and maintain strong relationships with clients and help drive CX engagements with client
  • Be the onshore point of contact for any client escalations
  • Works with offshore and internal technical teams to steer the project delivery and relationship
  • Strong expertise in CCaaS solutions like NICE, Genesys, AWS
  • Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage
  • Basic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc.) and Communication process is an Add-on
  • Understanding of GenAI, LLMs, Systems Integration & deployment models
  • Excellent communication & presentation skills are highly required.
  • Proficient in working with cross functional teams
  • Ready to work in flexible time zone as per client requirement
  • Effective leadership and influencing skills in the application of CX and GenAI

Basic Qualifications

  • Bachelor's degree in computer science, Linguistics, or related technical field
  • At least 5 years' experience in CX Solution Architect role
  • 10+ years' experience in Account Management, Stakeholder Management
Inizio Partners

About Inizio Partners

Inizio Partners is a full-service recruitment agency specializing in executive search, permanent placements, and contingency staffing. We are proud to partner with some of the most innovative and influential companies in the world helping them in identifying premier talent across business and technology.

Our founding team members are industry veterans with over 25 years of business and technology experience leading global companies, and they possess expertise in identifying top talent.

Our recruitment process is highly personalized and tailored to each customer's unique needs. We take the time to thoroughly understand our customer's business, products, market position, corporate culture, employee benefits, and candidate expectations, to ensure that we are delivering top-quality candidates that are an ideal fit for their organization.

Our services:

1) Executive Search

2) Business & IT Fulltime Placements

3) Contingency Staffing

4) Retained Search

Our differentiators:

- 40%+ faster turnaround time compared to market

- 30%+ cost-effective compared to big firms

- 90%+ profile acceptance

- Ability to serve across industries and technology

- Personalized / Tailored approach

- Easily accessible to our customers

Industries we serve:

- Software

- IT & Business Consulting Services

- Insurance

- Pharma & Medical Devices

- Financial Services

- PE & VC Backed Businesses

- Utility

- Manufacturing

- Defense

- Retail

Our Expertise:

C-Suite, Senior Leadership (Business & IT), Oracle ERP, SAP S/4 HANA, Salesforce, CPQ, Cyber Security, Data Science, Data Privacy, Project Management, Business Analysis, Six Sigma, ServiceNow, MuleSoft, Solution Architect, Enterprise Architect, M&A, Analytics, HRIS, Workday, PMO, Business Process Analysis, Infrastructure, AWS, Azure, Google Cloud etc.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Warren, NJ
Year Founded
2022
Website
iniziopartners.com
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