CEPRES
is a leading and fast-growing digital investment platform for private capital markets—an asset class that has become increasingly important in global portfolios of sovereign wealth funds, insurance companies, pension plans, and other institutional investors. Our clients use CEPRES to manage, analyze, and benchmark their private market investments, while the platform connects thousands of professionals through one of the world’s largest private investment networks.

CEPRES GmbH / Corp
is headquartered in Munich and New York, with additional offices in Denver, Heidelberg, and several locations in the Middle East. Our team is incredibly diverse with over 20 nationalities globally. We value smart and innovative people who also work effectively in a team environment and who are global players.

We are seeking a
VP Client
Success & Retention (f/m/x)
to lead CEPRES' global customer success
organization and drive long-term value across our institutional client base.

This is a senior leadership
role responsible for customer retention, adoption, expansion, and strategic
client engagement across private equity firms, pension funds, sovereign wealth
funds, insurance companies, asset managers, and other institutional investors.
Working closely with Sales, Product, Data Delivery, Finance, and senior
leadership, you will ensure clients realize measurable value from CEPRES
solutions while supporting the company's continued growth.

The ideal candidate combines
deep private markets expertise with a proven track record of leading
customer-facing teams, managing executive-level relationships, and delivering
commercial outcomes through client retention, renewals, cross-selling, and upselling
initiatives.

Key
Responsibilities

Customer Success Strategy &
Leadership

• 
  Develop and execute the global Customer Success strategy, including
  customer segmentation, engagement models, retention initiatives, expansion
  programs, and operational scalability.
• 
  Build and lead a high-performing global Customer Success organization
  that puts client needs at the center of everything we do.
• 
  Mentor and develop customer-facing teams across multiple locations
  while fostering a culture of accountability, collaboration, and service
  excellence.
• 
  Establish and monitor key customer success KPIs, including retention,
  net revenue retention, adoption, customer health, and client satisfaction
  metrics.
• 
  Build scalable customer engagement frameworks that support CEPRES'
  continued growth and expansion.

Client Engagement & Relationship Management

• 
  Act as executive sponsor for CEPRES' most strategic client
  relationships, building trusted partnerships with senior stakeholders and
  ensuring clients realize measurable value from our solutions and data
  offerings.
• 
  Develop strong relationships with institutional investors, private
  equity firms, pension funds, sovereign wealth funds, insurance companies, and
  asset managers.
• 
  Represent the voice of the customer in strategic planning discussions
  and influence product roadmap priorities based on client needs and market
  trends.
• 
  Support pre-sales and client engagement activities by partnering with
  Sales during strategic client discussions and contract negotiations.

Commercial Growth & Retention

• 
  Own client retention, renewals, expansion, cross-selling, and upselling
  strategies, partnering closely with Sales leadership to maximize customer
  lifetime value and revenue growth.
• 
  Identify opportunities to increase client adoption, deepen strategic
  partnerships, and expand CEPRES' footprint within existing accounts.

Service Delivery & Operational Excellence

• 
  Oversee customer delivery, support operations, and service governance
  to ensure contractual commitments, SLAs, and customer expectations are
  consistently met or exceeded.
• 
  Partner with Finance to support effective invoicing, collections, and
  remediation plans for delinquent accounts.

Requirements

Benefits