Job Description
Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.
People Responsibility: No
Report To: Head of Client Connectivity
Join HSBC Global Payments Solutions (GPS) as an VP Client Connectivity, within our Client Connectivity team. At HSBC, our GPS Client Connectivity team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.
The role of an VP Client Connectivity in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC's channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.
- 1. Manage multiple projects to on-board clients to HSBC Digital Channels (HSBCnet, Treasury API, H2H and SwiftNet)
- 2. Help identify and highlight technical blockers that may affect a successful implementation to maintain a best-in-class client experience
- 3. Awareness of both the wider financial and technical environment of the client's business
- 4. Employ logical problem-solving skills to both the client's and Bank's satisfaction
- 5. Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure
- 6. Build trusted relationships with clients through effective communication, understanding their business needs, and ensuring satisfaction with the onboarding process
- 7. Communicate with stakeholders sharing project status, risks, and issues
- 8. Manage a varied portfolio of global integration projects
- 9. Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients
- 10. Simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score
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- 1. A good understanding of Payment Types Regionally & awareness Globally
- 2. A good understanding of the various industry standard formats (including ISO20022), testing processes and methodologies
- 3. Experience of project management desirable
- 4. Experience of working in client facing roles desirable
- 5. Strong communication and presentation skills, both verbal and written, with experience of adapting style and approach to the audience and message to be delivered to both clients and internal stakeholders
- 6. Additional languages are an asset
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※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.
