Job Description
Work Arrangement:
***After the initial training period, this is a hybrid role, working onsite in our Wilmington, DE office.***
The VP Change Management (FCRM Advisory) assists and leads operating model design and process improvement. This role evaluates current-state organizational structure, governance, and end-to-end workflows; defines target-state designs; and drives adoption through structured change management. The VP partners with leadership, operations, and cross-functional stakeholders in a highly collaborative and matrix environment to implement scalable, well-governed processes, clear documentation, and a continuous improvement culture—strengthening efficiency, quality, and control in a regulated environment. The role also identifies opportunities to modernize workflows using automation and AI-enabled tools where appropriate, with appropriate controls and quality standards.
Responsibilities
Essential Functions
Leads operating model and organizational design: assess current-state structure, roles/responsibilities, spans/layers, handoffs, and governance; recommends and drives target-state design and implementation.
Drives and owns process re-engineering for priority workflows. Facilitates current-state mapping, root cause analysis, redesign, control point definition, and measurable improvements.
Assists in the design and implementation of process governance: documentation standards, version control, change control, approvals, training/enablement approach, and audit-ready artifacts aligned to policy and control expectations.
Intake and service management for Advisory work: triage standards, routing rules, ownership models, SLAs, escalation paths, and closure reporting.
Drives adoption through change management: stakeholder analysis, communication strategies, enablement/training materials, reinforcement plans, and feedback loops to ensure new operating models and processes stick.
Develops executive-ready communications (briefs, decks, updates, stakeholder communications) with leadership to translate complex change into clear decisions, priorities, and actions.
Facilitates effective transformation governance: agendas, pre-reads, decision logs, risk/issue management, dependency tracking, and escalation to maintain momentum and remove blockers.
Assists in the identification and implementation of modernization opportunities using automation and AI-enabled tools, ensuring practical deployment, quality checks, and appropriate guardrails.
Serves as a connector and motivator across teams and stakeholders, using influence, clarity, and follow-through to drive aligned outcomes.
Performs other duties as assigned.
No travel required.Qualifications
Education/Experience Requirements
- Bachelor’s degree or equivalent experience. Relevant disciplines may include (but are not limited to) business, communications, journalism, humanities, social sciences, public policy, or related fields—with demonstrated strength in organizing information and communicating clearly.
- 8+ years of experience leading or owning meaningful work in operating model improvement, org/process design, process transformation, change management, business operations, program leadership, or comparable roles with demonstrable outcomes.
- Ability to lead cross-functional work in a matrixed environment, influence stakeholders, and drive decisions and adoption.
- Strong writing and communication skills: able to synthesize complex information, create usable documentation, and craft clear stakeholder communications.
- Comfort using modern productivity tools, including AI-assisted workflows, with sound judgment and quality
- Team player able to work effectively in a highly collaborative, growth-forward, multi-tasking environment.
Preferred Requirements
- Experience supporting teams in Financial Crime Risk Management (FCRM) and/or adjacent areas (compliance, risk, BSA/AML, fraud, investigations, payments risk, operational risk).
- Experience with process engineering and redesign methods (e.g., process mapping, requirements definition, root cause analysis, RACI, controls integration).
- Lean/Six Sigma (or similar) certification.
- CAMS and/or ACFCS (or similar) certification.
- Proficiency in Microsoft tools (Outlook/shared mailboxes, Excel, PowerPoint, Word, Teams/SharePoint); familiarity with reporting/visualization tools (e.g., Tableau/Power BI).
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/
Company Culture & Background Screening
Company Culture at The Bancorp Bank https://www.thebancorp.com/company/company-culture/
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
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