Job Description

As a Branch Operations Manager for International Personal Banking at Citi, you will lead and deliver branch channel operations that directly support one of the world's most expansive wealth platforms — serving clients from affluent individuals to ultra-high net worth families and family offices. Sitting within Citi's Wealth division, which spans Citigold, Citi Private Bank, and Wealth at Work, this role carries full accountability for operational performance, team leadership, and the consistent delivery of high-quality outcomes across the branch channel segment.

Responsibilities

• Lead branch channel operations for International Personal Banking, ensuring the timely and accurate delivery of end results across all operational processes within scope.
• Resolve complex operational problems and high-value transactions, drawing on deep knowledge of retail banking policies and procedures to reach sound, well-reasoned outcomes.
• Manage full ownership of one or more operational processes, procedures, or reports, maintaining quality standards and acting as the subject matter authority on cross-functional projects and deliverables.
• Lead a team with full management responsibility, covering performance evaluation, compensation decisions, hiring, and budget oversight to ensure the team delivers consistently against business objectives.
• Coordinate short-term resource planning and contribute to budget formulation to ensure the team is effectively structured to meet operational demands.
• Monitor operational activity to identify and escalate control issues promptly, embedding a culture of accountability and ensuring all team members operate within applicable regulatory and policy requirements.
• Influence colleagues across functions through clear communication and sound judgement, ensuring operational standards are understood and applied consistently across teams.

Required Qualifications & Skills

• 6 to 10 years of experience in banking or financial services operations, with demonstrable expertise in branch or retail banking environments.
• Extensive knowledge of retail banking operations, including familiarity with branch channel processes, transaction management, and operational controls.
• Proven ability to lead and manage teams, including experience with performance management, hiring decisions, and budget accountability.
• Ability to interpret and apply policies and regulatory requirements to complex operational scenarios, ensuring compliant and well-governed outcomes.
• Strong communication and influencing skills, with the ability to guide colleagues across functions and present clearly to a range of stakeholders.
• Bachelor's degree or equivalent university qualification.

Beneficial Skills & Qualifications

• A Bachelor's degree in a relevant field such as Business, Finance, or Operations Management.
• Experience working across international banking operations or within a wealth management or private banking environment.
• Familiarity with cross-functional programme or project delivery in a regulated financial services setting.

What We Offer

At Citi, you will have the opportunity to shape operations at scale within a global wealth business that works with some of the world's most significant clients. This is a senior role with real ownership, direct team leadership, and the platform to make a measurable impact across an internationally focused business.

• Full ownership of operational outcomes in a high-profile business area, with the autonomy to lead your team and shape how work gets done.
• Access to Citi's global network and the breadth of a business that spans wealth clients across Citigold, Citi Private Bank, and Wealth at Work.
• Structured learning and professional development opportunities to support your continued growth as a senior operations leader.
• Competitive financial wellbeing benefits reflective of a senior leadership position within a global financial institution.
• Wellbeing support and work-life balance initiatives designed to help you perform at your best over the long term.

Apply now to take on a leadership role at the heart of Citi's International Personal Banking operations and deliver real impact within one of the world's leading wealth businesses.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardised reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme’s principles. For further details, please refer to the public website of HKAB.

Job Family Group:

Operations - Core

Job Family:

Branch Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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