Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

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VP Applications Portfolio Management

PRIMARY PURPOSE OF THE ROLE

The Vice President, Applications Portfolio Management is a senior technology leader responsible for the strategy, governance, and health of Sedgwick's application portfolio and Application Management Services (AMS). Accountable for RUN services across assigned portfolios, this role aligns business priorities, technology investments, and service delivery to drive operational excellence, application stability, and business value across the enterprise.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

Application Portfolio & RUN Leadership

• Provides executive accountability for the health, stability, performance, and sustainability of RUN services across assigned application portfolios.
• Establishes the strategy, governance framework, and operating model for Application Management Services (AMS) and application portfolio management.
• Oversees portfolio performance, service quality, operational risk, and value realization, ensuring alignment with business priorities and technology objectives.
• Sponsors initiatives that improve application reliability, resiliency, scalability, and operational maturity.

Vendor & Service Management

• Serves as the executive relationship leader for AMS providers and strategic technology partners, ensuring delivery against service commitments and business objectives.
• Provides oversight of service management disciplines, including Incident, Problem, Change, Release, and Service Request Management, to ensure operational excellence.
• Serves as the senior escalation point for significant service disruptions, operational risks, and vendor performance concerns.

Governance, Risk & Compliance

• Leads governance reviews, operational performance assessments, and executive reporting to drive accountability, transparency, and informed decision-making.
• Ensures compliance with security, audit, regulatory, resiliency, business continuity, and disaster recovery requirements across assigned application portfolios.
• Monitors and mitigate operational and technology risks impacting portfolio performance and service delivery.

Business Partnership & Strategic Execution

• Partners with business, product, engineering, infrastructure, and security leaders to align application strategies with enterprise priorities and business transformation initiatives.
• Influences portfolio investment decisions, vendor strategies, capacity planning, and cost optimization efforts to maximize business value and operational effectiveness.
• Develops executive-level dashboards, metrics, and performance reporting to support strategic planning and portfolio management decisions.

QUALIFICATIONS

Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Business Administration, or a related field required. Advanced degree preferred. Relevant ITIL, Agile, SAFe, SRE, Cloud, or vendor management certifications preferred. Ten (10+) years of progressively responsible information technology experience required, including leadership responsibility for enterprise application support, service delivery, managed services, vendor management, or technology operations. Experience leading large-scale application portfolios and managing strategic service providers in a complex global environment preferred.

Skills & Knowledge

• Expert knowledge of enterprise application portfolios, Application Management Services (AMS), and IT service delivery.
• Ability to align technology strategy, operational priorities, and application investments with business objectives.
• Strong executive communication, stakeholder management, and influencing skills.
• Expertise in ITIL, Agile, DevOps, SRE, and service management best practices.
• Experience establishing governance frameworks and driving continuous improvement, operational resilience, and service excellence.
• Knowledge of operational risk management, compliance, business continuity, and technology resiliency.
• Experience managing strategic vendors, service providers, and enterprise technology partnerships.
• Strong financial acumen, including budgeting, cost optimization, and value realization.
• Ability to lead through influence and collaborate effectively across business, technology, and vendor organizations.
• Strong analytical, organizational, and decision-making skills with the ability to manage competing priorities and drive results.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.