Job Description

About Us

Appficiency is a global technology and professional services firm that solves complex business challenges through the intelligent application of enterprise software, automation, and AI. We're a proud Oracle NetSuite Alliance Partner; Salesforce Crest Partner; Microsoft Gold Certified Partner, and much more: our evolution has taken us well beyond a single platform, making us a multi-technology advisory and implementation partner across ERP, CRM, cloud platforms, and AI-driven solutions. What sets us apart is a "technical-first" approach, teams who understand both business logic and deep system architecture paired with a genuine belief that our people are our greatest strength, and that's who we invest in first.

The Opportunity

As Vice President, AI & Multitech, you'll position yourself and your team as the technology leaders clients turn to across Appficiency's full platform portfolio - spanning ERP, CRM, AI, and beyond. This is a role built for someone who thinks in ecosystems, not single platforms: you'll build and coach a team fluent across multiple technologies, shape long-term account strategy in step with our sales targets, and push AI-driven delivery efficiency to new heights. You'll work hand-in-hand with Sales to shape regional strategy, ensuring the team you build reflects where the business is headed next.

What You’ll Do

• Establish yourself and your team as unbiased, platform-agnostic technology leaders - the people clients trust to recommend the right solution, not just the one you know best
• Champion delivery excellence across AI and multitech engagements, ensuring every project lands within scope, on time, on budget, and to the highest quality standard
• Build, train, and coach a team that's genuinely fluent across multiple technology platforms, developing depth and breadth rather than single-platform specialists
• Make team development a core measure of your own success, growing a bench of multitech-capable practitioners who can flex across ERP, CRM, and AI engagements
• Shape your team's structure and capacity in step with the company's regional sales strategy, building capability where the business is headed next - not where it's been
• Cultivate senior-level relationships with key stakeholders across your most strategic accounts
• Own the long-term account strategy for key customers, aligning phased delivery plans with Sales' targets and the client's evolving needs
• Partner closely with Sales as a true co-owner of account growth - this is one of the most important relationships you'll build in this role
• Push AI-driven delivery efficiency forward, keeping performance at or above the firm's defined benchmark.

What You’ll Bring

• A genuine technologist at heart - deep, hands-on fluency across ERP and CRM platforms such as NetSuite and Salesforce, with no particular allegiance to either; what matters is credibility across the ecosystem, not expertise in a single tool
• Direct, applied experience with AI and automation technologies - generative AI tooling, workflow automation platforms, or AI-driven analytics
• Comfort operating across multiple technical domains simultaneously: ERP, CRM, AI/ML tooling, and productivity platforms, with credibility to speak to each without defaulting to a single specialty
• A degree in Computer Science, Information Systems, Engineering, or a related technical field preferred; relevant technical certifications (cloud platforms, AI/automation tools, or ERP/CRM-specific credentials) are a strong plus
• 10+ years in Professional Services leadership, with 7-8 of those years hands-on in systems implementation, integration, or automation-driven process re-engineering
• A track record of managing distributed, cross-platform delivery teams across multiple regions on concurrent projects
• Strong command of business analytics, BI, and financial performance management, including fluency in reading and acting on P&L statements
• Willingness to travel up to 25% of your time, with flexibility for specific client and regional needs

What Will Set You Apart

• A genuine track record of building multitech delivery teams from the ground up, not just managing existing specialists
• Demonstrated success leading AI-driven efficiency initiatives with measurable, provable results
• Strong executive presence and credible technical authority that holds up in front of C-suite stakeholders and skeptical technical audiences alike
• Experience aligning delivery capability with regional sales strategy, building teams ahead of where the business needs them to be
• A career built on breadth across platforms rather than depth in just one - genuinely multitech, not multitech-adjacent

What Success Looks Like

• AI delivery efficiency consistently meets or exceeds the firm's benchmark, with gains visible in client outcomes, not just internal metrics
• Your team is recognized internally and externally as genuinely multitech - capable across platforms, not siloed by specialty
• Regional team structure evolves in lockstep with the sales vision, so capability is never the bottleneck to growth
• Your partnership with Sales is cited as a model for how Delivery and Sales should work together, with account plans consistently aligned to phased delivery and targets
• Clients see you and your team as the unbiased technology authority they can trust, regardless of which platform the conversation starts with