Job Description

Job Location: Revel Group - Knoxville, TN 37902
Salary Range: $18.32 Hourly

The Voucher Coordinator is responsible for managing and reconciling all third-party ticket seller vouchers and OPC deals for both Anakeesta and WildSide properties. This role plays a key part in ensuring accurate and timely accounting, maintaining strong partner relationships, and preparing contracts and voucher programs in advance for future seasons. The ideal candidate is highly organized, detail-oriented, and able to work quickly and efficiently within accounting systems while staying on top of deadlines and follow-ups.
Your Responsibilities
- Account for and reconcile voucher sales from third-party ticket sellers, OPC partners, and contracted groups
- Review, track, and apply payments accurately; identify discrepancies and resolve them promptly
- Proactively follow up on past-due balances and communicate with partners regarding outstanding payments
- Serve as a point of contact for vendor partners by responding to incoming calls and assisting with digital ticketing system questions or issues
- Address and respond to voucher cancellations from partners
- Maintain ongoing communication with OPC booth sellers to ensure up-to-date knowledge of park offerings and seasonal experiences
- Maintain organized records of all vouchers, contracts, and related financial documentation
- Keep all contracts current, accurate, and prepared well in advance for the upcoming year
- Assist with contract renewals, updates, and onboarding of new voucher partners
- Learn and utilize the Gateway Ticketing system to set up and manage new voucher and ticketing partners
- Coordinate with Accounting, Sales, and Operations teams to ensure correct pricing, terms, and reporting
- Monitor voucher performance and assist with reporting as needed
- Ensure compliance with internal accounting procedures and company policies
- Assist with other duties as assigned

QualificationsWhat You Need
- Strong attention to detail with the ability to work quickly and accurately
- Excellent organizational and time-management skills
- Comfortable handling follow-up communications related to payments and contracts
- Ability to manage multiple deadlines and priorities simultaneously
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Self-motivated with the ability to work independently and collaboratively
Experience
- Previous experience in accounting, finance, billing, or administrative support preferred
- Experience working with contracts, invoicing, spreadsheets, basic financial tracking, or reconciliations
- Customer service experience involving follow-ups, payment questions, or account support
- Office, clerical, or data-entry experience with an emphasis on accuracy and organization
- Familiarity with ticketing systems or point-of-sale systems (especially Gateway Ticketing) is helpful but not required; training will be provided
Perks of Working with Us
- Competitive pay
- Paid time off
- Medical, dental, and vision insurance
- Life insurance
- 401(k) retirement plan
- Free admission for employees and immediate family
- Employee discounts on food and merchandise
- Generous pass exchange program with area attractions
About Us
Anakeesta is a mountaintop adventure park in Gatlinburg, TN, providing guests with exceptional outdoor experiences and dining options. We are committed to fostering a fun, supportive, and guest-focused work environment for our team.
"Be a Breath of Fresh Air"