Job Description

Voids and Lettings Assistant

Permanent

Grade B - £28,598 - £34,434 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Office based in Birmingham B11

An exciting opportunity has arisen to join the Voids and Lettings Team at Birmingham City Council. We are looking for people who are flexible, adaptable and have a can-do attitude working well under pressure who want to make a difference for our citizens.

We are looking for a Voids and Lettings Assistant who will

• Carry out day to day visits including take to views with Customers, carrying out moving out visits dealing with electric and gas meter issues with preferred energy providers.
• The preparation of letting creating Tenancy Support service plans and uploading proofs.
• Updating computer-based systems daily in a timely manner.
• Dealing with emails and customer queries taking ownership of work end to end and achieving positive outcomes.
• To provide day to day support within the Void Service to enhance and achieve performance and turnaround times.
• Partnership and collaborative working in terms of reaching the end goal for our tenants is a key part of this role
• Working across all BCC teams, departments and agencies

About you

• A track record of developing and delivering high quality customer focused service which is seamless and effective to our residents who are moving into a BCC property.
• An ability to support the voids service through times of change to meet business objectives and priorities. We are going through a service re- design to align our service area.
• An excellent understanding of BCC policies and procedures in relation to voids/ Lettings integrated service.
• Excellent communication skills.
• A focus on performance
• Effective time management juggle conflicting priorities and enquiries with ease.
• Problem solving resolve issues swiftly and efficiently.
• A track record of developing and delivering high quality customer focused service which is seamless and effective to our residents who are moving into a BCC property.
• Demonstrates resilience and the ability to work in a highly pressurised area of the business, being able to make sound decisions under pressure. The role is KPI and performance driven to ensure void properties are let as quickly as possible to both reduce and avoid void and rent loss.
• You will need to cover for emergencies, sickness and annual leave as and when required. You will also be able required to work city wide and provide wrap around support where requested.
• The role requires lone working and ensuring systems are checked in line with BCC health and safety policy.

Please note that you will also need to have a full UK driving licence and access to a vehicle as a requirement for this role – please confirm that you have this in your CV or supporting statement.

Car Allowance will be paid at the appropriate rate under BCC Car Mileage policy.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post.

Note the Supporting Statement should be no more than 1500 words.

Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact Resourcing@birmingham.gov.uk quoting ref 4105

A Disclosure and Barring Service (DBS) check will be undertaken.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

and Person Specification – Voids and Lettings Assistant-Job Description (2).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).