Job Description

Role: Voids Administrative Assistant

Contract Type: 12 month fixed term contract or internal secondment opportunity

Working Hours: 37 hours per week

Worker Type: Hybrid

Salary: Grade C - £25,583 (level 1) rising to £26,403 (level 3) per annum

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for a talented individual to join our Lettings team as a Voids Administrative Assistant - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

About the Role

As a Voids Administrative Assistant within Nottingham City Council’s Lettings team, you will play a key role in ensuring efficient and customer‑focused delivery across Housing Services. You will provide high‑quality administrative and clerical support to help the service run smoothly and meet its targets.

In this role, you will manage a range of tasks including maintaining accurate records, updating databases and appointment diaries, preparing performance information, and supporting meetings through agenda coordination. You will respond to enquiries from colleagues, partners, and residents by phone, email, and letter, ensuring timely and effective resolution. You will also work closely with energy suppliers and third‑party organisations to help resolve metering and arrears issues for empty properties.

You will use a variety of digital systems and office equipment and will support new colleagues by sharing knowledge of systems and processes. With a commitment to confidentiality, data protection, and excellent customer service, you will contribute to a positive and inclusive working environment.

This is a rewarding opportunity for someone who is organised, adaptable, and dedicated to supporting high‑quality housing services for Nottingham’s communities.

About You

The ideal candidate will have:

1. Proven experience of coordinating and maintaining appointments and diaries of large teams within a fast passed pressurised environment.
2. Proven ability of providing a comprehensive administration service to a good standard of numeracy and literacy both verbally and in writing.
3. Ability to demonstrate effective communication face to face, in meetings and on the telephone when dealing with a wide range of customers including tenants, colleagues.
4. Ability to remain self-motivated whilst effectively managing a diverse workload under pressure to meet specified targets and deadlines.
5. Ability to develop and present written or verbal information in a clear and concise manner.
6. Ability to use computer software programmes to ensure validity of data and input relevant data.

Full duties of the job description can be found here

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed.

Closing Date: 12th April 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview Date: 22nd/23rd APrl 2026 - please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.