• Responsible for planning and implementing enterprise IPT/UC based projects.
• Responsible for leadership and training to other engineers and technicians.
• Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network.
• Translate business requirements into technical solution and proposal
• Develop proposals in collaboration with presales
• Assists in sizing of effort and solutions
• Implementation of advanced Avaya IPT/UC platforms such as AES, Avaya Proactive Contact and Oceana
• Responsible for performing configuration hardening based on standard sets
• Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required.
• Responsible for planning and executing system migration and upgrades
• Analyze existing customer voice infrastructure and leads team in identifying potential enhancements to sustain, improve and optimize performance.
• Maintain high quality customer service and to provide clear oral and written communication.
Requirements:
• Diploma/Degree in Computer Science Engineering in relevant discipline.
• Minimum 5 years relevant experience in Avaya UC industry providing network operation support and implementing voice infrastructure.
• Strong consultancy and interpersonal skills.
• Good technical/engineering/development practice.
• Hands-on network design and/or configuration experience with Avaya technology.
• System integration knowledge of Avaya products like AAEP, PCS, Oceana and Aura platform products.
• Knowledge on integration with associated voice and network components from Cisco, HPE, Fortinet, NICE, Verint, SBCs (Audiocodes, Oracle) .
Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.
At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:
1. Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
2. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
3. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
4. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
5. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12.
