Title: Vocational Training (VT) Program Support Technician (PST) - #WWRH2015
State Role Title: Admin and Office Spec III
Hiring Range: Starting hourly rate $18/hour comm w/ experience
Pay Band: 3
Agency: Dept for Aging & Rehab Svcs
Location: Wilson Wkfc Rehab Ctn
Agency Website: https://www.wwrc.virginia.gov/
Recruitment Type: General Public - G
About the Agency
Wilson Workforce and Rehabilitation Center provides people with disabilities comprehensive, individualized services to realize personal independence through employment.
About the Position
The Program Support Technician provides essential administrative, data management, and operational support to the Vocational Training (VT) area, including the Work Readiness Program (WRP), with a strong focus on supporting virtual programming and off‑site training partnerships with community colleges, trade schools, and other external training providers. This role ensures accurate participant recordkeeping, smooth program operations, and coordinate communication across both on‑campus and off‑site instructional environments. The position is critical in supporting WWRC’s expanding hybrid training model and strengthening collaborative pathways with external educational partners
Key Responsibilities
•Administrative & Program Support — Serve as the primary administrative support for virtual and off-site programming, coordinating communication between instructors, partners, and participants. Schedule staff meetings, manage virtual meeting logistics, maintain departmental phone lists, schedules, room listings, and intercom details, and support participant involvement in outside programs such as community college, trade school, and hybrid learning. Prepare departmental forms and materials, deliver PA announcements, assist with interview scheduling, and provide ongoing administrative and technical support to instructors and learners in virtual and hybrid environments.
•Records & Data Management — Prepare, scan, and index participant records into DocFinity, including progress reports, completions, terminations, certificates, and credentials. Manage AWARE system activity for more than 170 participants annually by verifying procedure codes, updating statuses, entering program fees, and ensuring accuracy for both on campus and off-site learners. Enter WIOA credentials, certificates, and measurable skill gains (700+ annually), and maintain timely updates to educational goals and documentation required by external partners and virtual coursework.
•Event & Document Production — Support the planning and execution of VT Graduation Ceremonies, including scheduling, communications, programs, diplomas, mailings, facility setup and breakdown, equipment coordination, staffing coverage, interpreters, medical support, and music accompaniment. Assist with rehearsals, ceremony lineups, and briefing materials. Create and format technical documents, reports, and forms using advanced Word and Excel skills.
This is a wage (part-time) position and can’t exceed 1500 hours during their employment year. This position does not include health insurance, retirement or leave.
Minimum Qualifications
Knowledge of: various computer software and techniques (i.e. Excel, Access, Word for Windows, etc.); office policies and procedures; and, proper grammar and punctuation usage.
Skills in: use of word processing and other automated office equipment; multi-line telephones; and, public address system.
Ability to: prioritize and organize work; compose and edit letters and memos; maintain records and files; communicate effectively orally and in writing with public and staff; and, compile and maintain statistical data. Ability to interpret and apply established policies and procedures in the provision of services; to prioritize duties and exercise good judgment following established policy and procedures.
Additional Considerations
Formal secretarial and/or clerical training.
Some years of successful directly related experience.
Special Instructions
This position has been designated a sensitive position under Va. Code § 2.2 1201.1.
A fingerprint based criminal history check will be required of the finalist.
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.
Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.
To Apply:
Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. PageUp will provide you with confirmation of receipt when your application and/or résumé are submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Human Resources
Email: Recruitment@dars.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
