XPENG

海外VOC管理主管

XPENG  •  Onsite  •  1 month ago
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Job Description

海外VOC管理主管广州全职海外业务板块职位描述职位描述
1、在各渠道全方位关注和收集用户反馈信息,针对用户端整体数据分析,通过持续不断的第三方调研、舆情监测、CIC等数据分析等,精进VOC分析及洞察,对整体用户体验的改善形成闭环检核;
3、支持VOC相关工作的平台及工具的开发,负责各维度策略、运营数据的提取、管理与监控,报表的维护与管理;
负责管理海外客服BPO服务交付,提供日常支持和改善方案,监督并进行KPI绩效管理;
4、支持梳理并制定海外客户服务流程,服务标准、客服话术等,以用户服务体验为导向,提升海外客户满意度;
5、支持海外多语言知识库搭建与动态更新,确保海外团队获取信息的准确性与便捷性;开发「智能服务助手」工具包,赋能一线团队首解率提升;
职位要求1、本科及以上学历,有用户调研的设计、实施、运营,或数据挖掘等相关经验更佳;
2、拥有良好的数据解读能力,能够从海量数据中发现有价值的规律;
3、有较强的项目管理能力及组织协调能力,善于与公司内的多个团队进行沟通协作,建立良好的合作模式;
4、英文CET6及以上,英语能作为工作语言,接受海外出差。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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