XPENG

海外服务平台开发运维及产品VOC经理

XPENG  •  Onsite  •  2 months ago
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Job Description

海外服务平台开发运维及产品VOC经理广州全职海外业务板块职位描述业务方,负责收集、梳理和提出各服务平台/系统的优化或新增需求,撰写业务需求文档,并与技术团队协同推进开发与迭代,从中协调资源、跟踪进度;
跟踪系统问题,完成问题记录、分类与跟进,参与用户验收测试(UAT),确保系统上线符合业务预期,并保持持续迭代;
规划并执行各系统的上线计划,培训,用户教育等内容, 对使用情况,客户满意度等核心指标负责;
统筹管理各服务系统间的业务流程衔接与数据一致性,确保跨系统用户体验流畅;
负责海外产品VOC的收集、问题对接与跟进,协同专业团队制定应对话术及解决方案;
支持OTA 内部测试的招募流程,推动与各国家团队就OTA内公测安排及问题的沟通协作,及时处理并闭环各类技术及流程问题,确保用户信息被准确传达并推动相关产品的迭代改善,提升满意度。职位要求具备对海外用户习惯与文化背景的理解,能够基于海外用户特点设计系统流程与内容策略;
具备良好的沟通协调能力,能在业务与技术团队之间清晰传递需求、推动问题解决;
对AI训练流程有基础认知,能够准备训练数据、评估模型效果并提出优化建议;
流利的英文书面与口语沟通能力,可以将英语作为主要工作语言;
有产品营销经验者优先。 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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