Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VmWare (Virtualization) Engineer in India.

This role is part of a global IT support and infrastructure environment focused on ensuring the stability, performance, and reliability of enterprise virtualization platforms. You will work on supporting and troubleshooting VMware-based infrastructure, helping resolve complex technical incidents while contributing to continuous service improvement initiatives. The position requires close collaboration with cross-functional engineering, operations, and support teams to ensure seamless platform availability. You will act as a key technical resource for incident resolution, monitoring, and escalation management within a cloud and virtualized systems environment. The role offers exposure to modern enterprise technologies, ITSM processes, and large-scale distributed systems. It is well suited for a technically curious professional who enjoys problem-solving in fast-paced, service-driven environments.

Accountabilities

You will be responsible for supporting VMware virtualization environments, ensuring system stability, resolving technical incidents, and contributing to continuous improvement of infrastructure support services.

• Provide L2 technical support for VMware virtualization platforms and related infrastructure components.
• Troubleshoot and resolve incidents related to cloud and virtualized environments, ensuring timely resolution and minimal disruption.
• Monitor system performance and respond to alerts using enterprise monitoring tools and frameworks.
• Collaborate with engineering and operations teams to investigate and resolve complex technical issues.
• Support ITSM processes including incident, problem, change, and configuration management.
• Analyze logs, system data, and debugging outputs to identify root causes and implement fixes.
• Assist in maintaining documentation, knowledge bases, and support procedures.
• Contribute to service improvement initiatives and best practices for platform reliability and support efficiency.

Requirements

This role requires hands-on experience in IT support and virtualization environments, along with strong troubleshooting skills and familiarity with cloud, networking, and IT service management concepts.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Moderate experience in customer-facing technical support or infrastructure support roles.
• Hands-on experience working with VMware virtualization technologies.
• Familiarity with cloud and web application components and troubleshooting practices.
• Understanding of ITSM processes (Incident, Problem, Change, Configuration) and ITIL frameworks.
• Knowledge of networking and monitoring tools (e.g., SCOM, SolarWinds) is preferred.
• Basic understanding of protocols such as HTTP, TCP, FTP/SFTP, REST, and SOAP.
• Familiarity with log analysis, debugging practices, and system troubleshooting.
• Exposure to ServiceNow (ITSM, ITOM, CSM, FSM) is desirable.
• Strong communication skills and ability to collaborate in global teams.

Benefits

• Competitive compensation aligned with experience
• Health, dental, and insurance benefits (as per regional policy)
• Opportunities for professional development and IT certifications
• Exposure to enterprise-scale virtualization and cloud environments
• Collaborative global work environment
• Structured career growth within IT infrastructure and support domains
• Access to training in ITSM, cloud, and virtualization technologies

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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