Job Description

We are seeking a talented and experienced professional to lead our OPS-Vendor Governance team. The successful candidate will play a crucial role in managing vendor relationships, implementing robust governance controls, and ensuring compliance with regulatory guidelines. They will also contribute to process improvement initiatives, risk management, and the overall success of the department.

• Supervise and manage the OPS-Vendor Governance team, ensuring efficient and effective operations.
• Conduct end-to-end control checks during vendor onboarding, reviews, renewals, and offboarding processes.
• Engage with internal and external stakeholders to address vendor governance-related matters.
• Ensure all activities adhere to agreed SLAs, approved procedures, and regulatory guidelines.
• Lead the vendor lifecycle management, including onboarding, performance monitoring, risk assessment, and contract renewal.
• Maintain and update error trackers, customer complaint trackers, and escalate issues as required.
• Conduct reviews and assist in meeting regulatory requirements, ensuring timely closure of any gaps.
• Collaborate with cross-functional teams to identify, escalate, and resolve vendor governance risks and gaps.
• Support the enhancement of the vendor governance framework by contributing to policy updates and control design.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 5 years of experience in vendor governance, operations management, or a similar role.
• Strong knowledge of banking applications, including Payment Products, CBS, and MS Office.
• Excellent problem-solving skills and the ability to identify risks and implement solutions.
• Proven track record in process improvement, automation, and cycle time reduction.
• Experience in leading and managing teams, with strong leadership and interpersonal skills.
• Proficiency in data analysis and the ability to interpret and present data-driven insights.
• Familiarity with regulatory guidelines and compliance requirements in the banking industry.
• Excellent communication and collaboration skills, with the ability to engage with diverse stakeholders.
• Analytical mindset, with a focus on continuous improvement and a passion for driving operational excellence.