Job Description

Position Snapshot

• Nespresso Italy, Milan HQ (Assago)
• Permanent Contract
• Nestlé welcomes people with disabilities
• University degree in Marketing, Design or a related discipline
• Minimum 8 years of experience in Retail or Retail Communication and Visual Merchandising
• Strong project management experience in an international environment, with experience in brand retail communication and cross-functional collaboration at Headquarters and market level
• Fluency in English (advanced)

Compensation Package: CCNL Commercio, Quadro, Gross Annual Base Salary: €65.200,00 + 10% annual bonus based on company performance.

Position Summary

The Nespresso story began with a simple yet revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 1986, Nespresso has redefined and elevated the way millions of people experience coffee around the world. We continuously enhance and reinvent the coffee journey across every facet of our business, including Retail, where brand, experience and craftsmanship come together.

For our International Retail Hub based in Milan, we are currently looking for a Visual Merchandising Excellence Senior Project Manager.

In this role, you will drive the evolution of Nespresso Visual Merchandising excellence across the global boutique network. You will define, develop and continuously enhance Visual Merchandising standards and capability-building programs for the global VM community, while leading the creation, implementation and governance of year-round Retail Communication and Visual Identity initiatives. Your contribution will help ensure brand consistency, commercial effectiveness and differentiated customer experience across all markets.

A day in the life of a Visual Merchandising Excellence Senior Project Manager

• VM strategy and excellence roadmap
• Contribute to the definition and evolution of the global Visual Merchandising strategy.
• Develop, deploy and continuously enhance the Visual Merchandising Excellence Roadmap, ensuring key initiatives and milestones are delivered within agreed timelines.
• Foster and leverage the collective expertise of the global VM community, the VM Hive, to gather market insights, identify opportunities and elevate VM quality, premium brand expression and commercial performance.
• Standards, guidelines and retail concepts
• Govern and continuously evolve the Visual Merchandising Guidebook across all active retail concepts, ensuring it remains relevant, up to date and effectively deployed worldwide.
• Develop VM principles and guidelines aligned with brand ambitions, customer experience objectives and commercial priorities.
• Drive consistent application of VM standards across the boutique network, safeguarding execution excellence and brand consistency at every touchpoint.
• Partner with Retail Design to provide strategic VM insights that inform fixture and furniture optimization, innovation opportunities and future retail concept developments.
• Gifting Visual Merchandising
• Envision and drive the evolution of the Nespresso Gifting Visual Merchandising strategy, supporting the ambition to position boutiques as a preferred gifting destination.
• Develop and deploy tools, guidelines and merchandising solutions that create inspiring, intuitive and easy-to-shop displays that encourage discovery and purchase.
• Act as a catalyst across functions, partnering with Accessories, Brand and Innovation teams to embed the gifting ambition throughout the customer experience.
• Benchmark leading premium and luxury brands to identify best practices, generate insights and inform innovation opportunities.
• VM capability building and VM Academy
• Lead the continuous evolution of the Visual Merchandising Academy, ensuring programs, tools and learning materials remain engaging, relevant and aligned with VM Global Best Practices and strategic priorities.
• Develop capability-building initiatives for the global VM community and foster a culture of excellence and continuous learning.
• Plan and orchestrate Train-the-Trainer sessions based on global and market needs.
• Coach and guide markets on their VM excellence journey and monitor training completion, participation and satisfaction to strengthen learning effectiveness and impact.
• Assessment, insights and continuous improvement
• Govern the Visual Merchandising Assessment Program in close collaboration with external partners.
• Drive market adoption through onboarding, guidance and ongoing support.
• Continuously evolve the assessment framework and KPIs to ensure relevance for both Headquarters and markets.
• Analyze results to identify patterns, trends and opportunities, translating insights into targeted action plans that address execution gaps and strengthen consistency across the boutique network.

What will make you successful?

• Expert-level capabilities in project management, Visual Merchandising and marketing communication.
• Strong analytical skills and experience in developing business cases.
• Proven change management capabilities and a solid understanding of the business environment.
• Ability to work independently while fostering proactive cross-functional cooperation.
• Strong aesthetic sensitivity and creativity, combined with a customer-centric mindset and excellent attention to detail.
• Excellent communication, interpersonal and presentation skills.
• Ability to set priorities and perform effectively under pressure and tight deadlines.
• A positive, flexible and adaptable approach to change.
• Curiosity and proactivity in identifying new solutions to challenges.
• A structured and agile project management approach, with a strong focus on results.

Who We Are, What We Believe In

We are Nestlé. We are the Good food, Good life company.

Good food, Good life is our promise and our daily commitment. At Nestlé you will Be a Force For Good by delivering on Nestlé purpose: unlocking the power of food and beverage to enhance quality of life – for individuals, families, communities and the planet – today and for generations to come.

At Nestlé, we promote an inclusive culture where you’re encouraged to be yourself and share your voice. We believe that recognition, inclusion and the valorization of diversity help us grow — as individuals and as a company.

This is why you will find a leadership model that ensures equal opportunities for everyone at every organizational level.

Diversity is a fact. Inclusion is a choice — and we choose to be inclusive.