As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.
Key Responsibilities:
Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
Interpreting sales data and customer insights to inform and execute the store’s visual direction
Designing and installing impactful window displays that reflect seasonal trends and brand identity
Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
Supporting the sales team in daily store operations and contributing to a seamless customer experience
Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey
Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
Comfortable working varied hours, including evenings, weekends, and holidays.
Benefits:
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here
In addition to this, Italy-based colleagues also receive:
Meal vouchers worth €6 for each working day of at least 6 hours.
Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life
COS
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.
But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.
Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.
Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.
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