Job Description

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Visual Manager - Flagship Windows conceptualizes, designs, and executes visually compelling window displays that attract customers, strengthen brand identity, and drive foot traffic and sales. The role blends creativity, strategic thinking, and hands-on execution to ensure all storefront presentations align with the brand’s vision and seasonal campaigns.

What You Will Do

• Design and execute innovative window displays that reflect current campaigns, promotions, and brand aesthetics.
• Partner with marketing, merchandising, retail, corporate partners, and flagship in-store teams to align visual storytelling with business objectives.
• Create display concepts, sketches, and mood boards for seasonal and promotional initiatives.
• Oversee the installation, upkeep, and refresh of window displays across store locations.
• Source props, materials, and décor elements while adhering to budget guidelines.
• Maintain consistent visual standards and brand presentation across all storefronts.
• Evaluate customer engagement and sales performance tied to window displays.
• Train, coach, and develop in-store visual teams on execution standards and best practices.
• Stay current on industry trends in visual merchandising and retail design.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Creative Direction & Visual Storytelling: Demonstrated ability to conceptualize and translate brand strategy, seasonal campaigns, and business objectives into compelling, visually engaging window displays that drive customer interest and foot traffic.

Visual Design & Spatial Composition: Strong expertise in visual composition, spatial design, and aesthetic execution, ensuring window displays are impactful, balanced, and brand‑aligned across flagship storefronts.

Cross-Functional Collaboration: Ability to partner effectively with marketing, merchandising, retail, corporate partners, and in-store teams to align visual storytelling with broader business and promotional objectives.

Design & Technical Proficiency: Proficiency in design and visualization tools (e.g., Adobe Creative Suite, SketchUp, or similar) to develop concepts, sketches, and mood boards that bring creative ideas to life.

Project & Operational Management: Strong project management skills, including managing timelines, installations, refresh cycles, and multiple workstreams while meeting tight deadlines and seasonal demands.

Budget & Resource Management: Ability to source props, materials, and décor elements within budget guidelines while delivering high-impact visual results.

People & Talent Development: Demonstrated ability to train, coach, and develop in-store visual teams, reinforcing execution standards, best practices, and creative excellence.

Adaptability & Problem Solving: Strong problem-solving skills with the flexibility to adjust designs and execution plans in response to changing priorities, constraints, or market conditions.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• 5+ years of experience in visual merchandising, with a focus on window displays.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to travel for multi-location oversight.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.