Job Description

Job Summary

The Vista & Banquet Supervisor provides hands-on leadership for Vista bar operations and banquet functions, ensuring exceptional guest service and efficient execution of daily operations, meetings, weddings, group functions, and special events. This position leads and supports Food & Beverage team members while maintaining Crystal Mountain standards for service, safety, sanitation, responsible alcohol service, and operational excellence..

Job Duties and Responsibilities

• Supervise Vista operations and assigned banquet functions, including setup, service, room transitions, and breakdown.
• Lead banquet captains, bartenders, banquet servers, attendants, and other assigned team members, providing training, coaching, direction, and support.
• Review Banquet Event Orders (BEOs), conduct pre-shift or pre-function meetings, and communicate event details, assignments, and service expectations.
• Coordinate food and beverage service with Culinary, Conference Services, and other resort departments.
• Provide hands-on support during shifts and events to ensure timely, professional, and engaging guest service.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Ensure compliance with responsible alcohol service, food handling, sanitation, cash-handling, and workplace safety requirements.
• Maintain beverage inventory and par levels, complete required inventory counts, and assist with product ordering.
• Monitor banquet supplies, linens, equipment, and other service items to support operational needs.
• Ensure Vista, banquet, bar, and service areas are clean, organized, properly maintained, and prepared for service.
• Assist with hiring, onboarding, scheduling, training, and development of Vista and Banquet team members.
• Monitor attendance and complete required payroll, tip, cash, event, and operational reporting.
• Review cash over/short reporting and assist with resolving discrepancies.
• Assist with Vista entertainment, promotions, and related operational needs.
• Communicate staffing needs, event changes, maintenance concerns, equipment issues, and guest feedback to management.
• Exemplify Crystal Mountain's Core Values and reinforce guest-service expectations with team members.
• Perform other duties as assigned.

Job Specifications

Competencies

• Previous supervisory or team-lead experience preferred.
• Previous bartending, banquet, restaurant, catering, hotel, resort, or Food & Beverage experience preferred.
• Knowledge of beverage, banquet, and event service standards.
• Strong guest-service, communication, organizational, and problem-solving skills.
• Ability to read and interpret BEOs and effectively communicate event requirements.
• Ability to coach, motivate, train, and provide direction to employees.
• Ability to prioritize multiple responsibilities and remain professional in a fast-paced, changing environment.
• Ability to collaborate effectively with Food & Beverage and other resort departments.
• Basic proficiency with point-of-sale systems and Microsoft Office applications.
• Dependable, self-directed, and committed to Crystal Mountain's Core Values.

Education & Experience

• High school diploma or equivalent preferred.
• Previous Food & Beverage experience preferred, with banquet, bartending, restaurant, hotel, or resort experience strongly preferred.
• Previous supervisory, lead, or Banquet Captain experience preferred.
• Must meet applicable requirements to sell and serve alcoholic beverages and maintain required responsible alcohol-service training.
• A combination of education and related experience that enables successful performance of the position will be considered.

Physical & Other Requirements

• Ability to stand and walk for extended periods and frequently bend, stoop, reach, push, pull, lift, and carry.
• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Ability to safely move tables, chairs, equipment, beverage products, supplies, and other materials associated with Vista and banquet operations.
• May be required to work indoors and outdoors based on event and operational needs.
• Evenings, weekends, and holidays are a regular part of the schedule.
• Excellent attendance and reliability are essential.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2026 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.