At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
We have a lovely opportunity to be the friendly face of our Carsington Reservoir as a Visitor Welcome Host. Carsington is set in the beautiful Derbyshire countryside and receives over one million visitors a year!
You'll work part time alongside a team of 2 other Welcome Hosts, each doing an interchanging 3 days (22.5 hours) a week each (covering some weekends and bank holidays) and working the hours of either 10:00-17:00 or in the Summer 10:00-18:00.
This role is a fully Customer Service Position, you’ll be public facing and interacting with visitors to our site. Being the point of contact for things such as: emails from visitors, social media queries, on site parking permits, booking rooms and trips from visitor groups; including schools, wildlife trusts, local authorities, tourist groups, answering calls to site, managing maintenance and liaising with contractors, manning and designing seasonal trails, helping with the café and shops and working with the sailing club You will be supported with all things site maintenance with your colleagues of onsite Rangers who handle the ground works of the visitor site.
WHAT WE’RE LOOKING FOR
We are looking for someone that has an approachable nature and possesses great interpersonal skills whilst having the ability to deal with the unexpected.
You’ll need to have a logical approach to resolving issues and finding the best solution for all
Excellent communication and Organisational skills and an eye for detail when handling bookings, financial interactions etc.
Strong skills in people management involving visitors, team members and other stakeholders. Excellent problem solving, facilitation and communication skills would be essential.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
HOW WE’LL REWARD AND CARE FOR YOU
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
LET’S GO
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.
Water is wonderful. Without it we’d be lost. With it, everything’s possible. For every toothbrush, for every loo flushed. For the hot showers, the cool drinks, the cups of tea. But it’s not just at the heart of our homes. It’s at the heart of everything; our schools, our businesses, our hospitals. Saving lives, helping communities thrive.
We’re Severn Trent, a diverse and amazing group of people who want to keep it that way. We bring you clean water and we take it away safely too. But it’s not just what we do. It’s how we do it: not just talking, but going over and above. Stepping up and rolling our sleeves up.
It’s because we care. Not only about our water but our corner of the country. And we care for our amazing people who make all this possible. Don’t just take our word for it; we’re a Glassdoor Top 50 Company – one of the best employers in the UK right now.
At Severn Trent, we do more, because we care.
