Job Description

Join the Visitor Services team at the National Aquarium of New Zealand on a 1-year fixed term contract and play a key role in creating memorable experiences for our guests. This varied role rotates across admissions, retail, café, and events, giving you the chance to welcome visitors, sell tickets and tours, serve in the café, support retail sales, and help deliver functions and birthday parties. No two days are the same, and you’ll be part of a supportive roster that ensures a fair share of weekends off.

We’re looking for someone with great people skills, a can-do attitude, and a passion for delivering excellent service. You’ll bring experience in customer service, hospitality or retail, be confident with cash handling and computers, and enjoy working as part of a team. In return, you’ll get the chance to work in one of Napier’s most iconic attractions, meet people from all over the world, and contribute to an organisation that’s all about learning, conservation, and community.

Te Āheinga - The Opportunity

• Engage with visitors at front-of-house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships.

• Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales.

• Help bring events to life, from responding to party bookings to assisting with set-up, service, and pack-down for functions and celebrations.

He kōrero mōhou - About You

• Confident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail.

• 1–2 years of experience in a customer service role.

• Solid computer skills and attention to detail.

Ngā painga mōhou - What we Offer

• Discounted Health Insurance Work Scheme + Eye Test Subsidy

• Retailer Discounts + Study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural Wānanga + NCC Kapa Haka

• Te Reo Māori language classes

This is fixed term opportunity for one year. You’ll work 33 hours per week across 4 days as rostered (over 7 days an including public holidays). You will be based at the National Aquarium of New Zealand on Napier’s Marine Parade.

The annual salary package for this role, pro-rated for 33 hours per week, is between $43,100-$50,800 (including KiwiSaver), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

– Visitor Service Team Member