Join the Visitor Services team at the National Aquarium of New Zealand on a one-year fixed term contract and play a key role in creating memorable experiences for our guests. This varied role rotates across admissions, retail, café, and events, giving you the chance to welcome visitors, sell tickets and tours, serve in the café, support retail sales, and help deliver functions and birthday parties. No two days are the same, and you’ll be part of a supportive roster that ensures a fair share of weekends off.
We’re looking for someone with great people skills, a can-do attitude, and a passion for delivering excellent service. You’ll bring experience in customer service, hospitality or retail, be confident with cash handling and computers, and enjoy working as part of a team. In return, you’ll get the chance to work in one of Napier’s most iconic attractions, meet people from all over the world, and contribute to an organisation that’s all about learning, conservation, and community.
Te Āheinga - The Opportunity
He kōrero mōhou - About You
Ngā painga mōhou - What we Offer
We are recruiting for two fixed-term Visitor Service Team Member positions, with one role commencing in December 2026 and the other commencing in January 2027. Both positions are fixed-term for one year.
You will work 33 hours per week, rostered across four days per week on a seven-day roster, including weekends and public holidays.
The annual salary package for this role, pro-rated for 33 hours per week, is between $54,360 to $60,756, with the final offer depending on your skills and experience.
We will be interviewing applications as we receive them and may close the role when we have found the right person.
He kōrero mō Te Kaunihera o Ahuriri - About NCC
At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!
Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.
Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.
Please visit Napier City Council Careers website to see full job description
Job Description – Visitor Services Team Member
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.
