Job Description

Job Information
Job Title: Visitor Services Specialist
Job Requisition ID: 79419
Ministry: Forestry and Parks
Location: Peter Lougheed Provincial Park
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: February 17, 2026
Classification: Program Services 1
Salary: ​$2,297.14 to $2989.82 bi-weekly ($59,955 to $78,033/year)

Alberta’s Parks and Public Lands are essential to the quality of life that Albertans enjoy. Alberta's parks inspire people to discover, value, protect and enjoy the natural world and the benefits it provides for current and future generations. Parks Division is responsible for infrastructure management and development for both Alberta Parks and Public Lands to ensure outdoor, nature-based recreation opportunities for all Albertans that are safe, sustainable, accessible and enjoyable, while balancing conservation values.

For more information about the Ministry of Forestry and Parks, please visit our website at: https://www.alberta.ca/forestry-and-parks

William Watson Lodge (WWL) provides year-round, barrier-free, wilderness lodging and seasonal camping for persons with disabilities, Alberta seniors and their families. This facility includes the Main Lodge, 22 accessible cabin units, a small campground, 1 comfort cabin, over 20 km of accessible trails, accessible picnic sites, a group firepit, and an accessible playground. The goal of this facility is to connect people of all abilities, all ages, and all cultures to recreational opportunities in nature through providing needs-based accommodation and inspiring more accessible experiences. https://www.albertaparks.ca/parks/kananaskis

Role Responsibilities

Are you a compassionate individual who is committed to breaking down barriers and supporting people of all abilities to connect with nature-based experiences? If so, we want to hear from you.

The Visitor Services Specialist reports to the WWL Visitor Services Supervisor and is part of a team that is responsible for ensuring WWL has positive, effective, and efficient interactions and communications with guests, the general public, partners and stakeholders. This position is responsible for the successful delivery of the Visitor Services program, including delivery of visitor information services, lodging procedures and reservations, and supports programming and activities that enhance experiences and eliminate barriers for Albertans with disabilities to access nature. This position is the first point of contact for client issues and requests for responding to medical and facility emergencies. These situations can be complex and unpredictable, requiring creative solutions with considerations to a client’s unique needs. This role is distinguished by its high level of independence, serving as the sole staff member on site overnight providing front line information, concierge services to ensure the safety, security, and comfort of up to 166 guests. The work schedule is unique, and requires weekend, evening, and overnight shift work, which are essential components of the role.

Responsibilities, tasks, and duties involved in providing an exceptional visitor experience at WWL include:

• Act as the primary on-shift mentor and coach for casual wage staff, overseeing their activities, providing constructive feedback, and ensuring they meet established service and safety standards.
• Trouble shoot issues with administrative equipment and processes, implement temporary solutions and recommend changes to ensure business continuity.
• Prioritize and respond to dynamic situations including client and facility emergencies.
• Coordinate, on-board, schedule, and train up to 22 volunteer campground hosts. Manage volunteer program database and materials.
• Track inventory, monitor expiry dates and identify materials and equipment needed for operation.
• Review and update site OH&S procedures and reports.
• Maintain emergency supplies.
• Support the Visitor Services Supervisor in developing accurate, organized and easily accessible reservation processes and systems.
• Audit and trouble shoot the online reservation portal.
• Collaborate with Parks & Public Information staff to create, maintain and edit print and digital media, including website and brochures.
• Process reservations, using point of sale and other specialized software.
• Perform in person check-ins and cabin inspection services prior to check-out.
• Administer sales of the Kananaskis Conservation Pass by providing public messaging and processing pass sales and exemptions.
• Help facilitate programming and guest speakers.
• Assist caretaking and maintenance departments as required.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Qualifications

Two-year diploma in a related field (tourism, recreation, business, Arts etc.); no experience required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year education.
  
  

Required:

• Experience using computer systems for data entry, email communication, and reporting (including Microsoft Office, point-of-sale systems, or reservation systems).
• Ability to work weekends, evenings, and holidays, as required by operational demands.
• A current Standard First Aid and CPR certificate.
• Criminal Record Check
• Vulnerable Sector Check
  
  

Assets:

• Experience working with persons with disabilities and seniors.
• Experience responding to emergency situations.
• Demonstrated knowledge of booking or point of sale systems.
• Cash handling and various administration experience.
• Strong computer skills with proficiency in Microsoft Office software, including Word, Excel, Access, and Outlook.
• Working knowledge of best practices as they relate to accessibility and programming for persons with disabilities and seniors.
• Experience coordinating volunteers.
• Demonstrated leadership or supervisory experience.
• Industry Canada Radio Operators Certificate – Aeronautical
• Oxygen Administration training.
• Physically able to perform the duties as assigned.
  
  

The position requires the following skills and abilities:

• Excellent interpersonal skills to develop productive working relationships.
• Effective written and verbal communication skills.
• Consultation, facilitation, and issues resolution skills including consensus building, encouraging, and motivating.
• Time management and client relations skills.
• Strong analytic and problem-solving skills.
• Organization, coordination, and project management skills.
• Ability to work independently as well as within a team environment.
• Ability to effectively engage a variety of stakeholders from diverse backgrounds.
• Ability to work cooperatively and productively with others to achieve agreed upon goals and set up inclusive and collaborative programs/initiatives.
• Ability to weigh multiple perspectives to maximize results and recommend the most appropriate solution.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

There are a total of 2 positions available.

This position is a full-time permanent opportunity, 36.25 hours a week.

• Requires evening, weekend, holiday, and rotating shifts.
• Overnight standby on site at WWL is required.
• Willingness to commute to a remote workplace (1hr 5min from Canmore or 1 hour 30 min from Cochrane or Calgary).
• Transportation to and from WWL.
• There is no public transportation to WWL
  
  

In your application, please a include cover page detailing your interest, and role related experience. In your resume include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

This position will require final candidates to undergo a security clearance.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What We offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Rashi Vaktania at Rashi.Vaktania@gov.ab.ca