Job Description

• Visitor Services Assistant (Clerk Grade 1-2)
• Casual opportunity
• Located in Glenbrook
• Casual rates apply depending on experience ($42.71 to $46.43 per hour) plus employer’s contribution to superannuation and casual loading

Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

About the role

National Parks and Wildlife Service has a unique opportunity for a casual Visitor Services Assistant to work as part of the Blue Mountains team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

As a casual Visitor Services Assistant, you'll be one of the friendly faces that helps visitors make the most of their park experience. Working at the Glenbrook Precinct within Blue Mountains National Park, you'll welcome guests, provide information on local attractions, activities and facilities, process park entry fees, assist with bookings and merchandise sales, and help visitors connect with the area's unique natural, cultural and Aboriginal heritage. You'll also play an important role in maintaining visitor facilities, monitoring park access requirements, and assisting during emergency response activities when needed. This is a varied and rewarding role suited to someone who enjoys engaging with people, delivering great customer service, and contributing to the protection and enjoyment of some of our most valued natural places.

About You

To succeed in this role, you will bring strong customer service and communication skills, along with the ability to engage confidently and professionally with a diverse range of visitors. You will have experience handling cash and processing transactions accurately, strong organisational skills, and the ability to manage multiple priorities in a busy environment. Comfortable working both independently and as part of a team, you will be confident using basic computer systems and communication equipment such as two-way radios.

You will also demonstrate sound judgement, professionalism and resilience when undertaking compliance and enforcement activities associated with park entry requirements. A current manual driver's licence is essential, as is a willingness to wear an NPWS uniform and work a rotating roster that may include weekends, public holidays and evening shifts. Most importantly, you will have a genuine passion for delivering outstanding visitor experiences while helping protect and promote our unique natural and cultural heritage.

Essential requirements

• Experience in cash handling procedures.
• Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
• Capacity and willingness to undertake enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
• Basic computer skills and the ability to operate a two-way radio.
• Current manual driver’s licence.
• The holder of this role will be required to wear an NPWS uniform.
• This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

Note: Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function

For more information read the full Role Description: Visitor Services Assistant

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Learning and development opportunities, including in-house training.

What we do

About NSW National Parks & Wildlife Service

Visit a park

Blue Mountains Branch Overview

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close: Sunday 29 November 2026 at 11:55pm

Should you require further information about the role please contact Allyson Moss via allyson.moss@dcceew.nsw.gov.au or on 0418 398 983.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• How to apply for public service roles and prepare an application.
• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.
• Information and support for veterans transitioning into government careers.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Tori Basnet on (02) 9585 6402 (please mention reference number 554335).

If you are an Aboriginal or Torres Strait Islander, use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn.

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