Job Description

About BLR:

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

About the Role

As a VSA, you will be the face of the visitor experience, creating a welcoming and engaging environment for all guests. Your role is to ensure visitors feel comfortable, informed, and enriched throughout their journey. From greeting guests with warmth and enthusiasm to providing in-depth knowledge about exhibitions, cultural heritage, and available services, you will play a key part in delivering exceptional hospitality.

This role is perfect for individuals who are passionate about culture, customer service, and creating memorable experiences. Whether assisting visitors with inquiries, guiding school groups, or ensuring accessibility for People of Determination, your contribution will help shape a world-class visitor experience.

• With cultural pride, Visitor Services Hosts welcome andassist visitors throughout their journey with us.
• Ensure an enjoyable and seamless experience by removing barriers and resolving any issues promptly.
• Share in-depth knowledge of exhibitions, events, UAE culture & history, facilities, and services.

Responsibilities

• Greet visitors warmly and create a welcoming spirit.
• Ensure visitor safety inside and outside the museum.
• Monitor and report health and safety issues.
• Perform designated safety checks and report any concerns.
• Use two-way radio communication when necessary.
• Assist People of Determination by guiding them and ensuring an inclusive experience.
• Collect and handle visitor feedback.
• Operate the cloakroom facility, managing visitor belongings securely.
• Act as a fire warden in emergency situations.
• Be knowledgeable about exhibits, events, services, and facilities.
• Scan tickets and assist at information points when required.
• Support school groups and educational team operations.
• Monitor visitor behavior and escalate issues if needed.
• Rotate through different positions as assigned, including outdoor roles.
• Remain positive, dependable, and team-oriented.
• Seek opportunities to enhance visitor experience.
• Perform any additional duties assigned by Visitor Services supervisors.
• Dedicated to People of Determination, families with strollers, and elderly visitors.
• Provides assistance, fast-track access, and ensures inclusivity in line with Abu Dhabi accessibility standards.
• Required Experience
• Customer service experience.
• Fluent English
• Additional language skills are an added advantage. E.g Mandarin, Russian, French, Spanish, German, Arabic, Sign language

Education/Qualifications

• High school diploma (degree in tourism, history, art,museum studies, hospitality preferred).