Job Description

Visitor Operations Manager (Fixed Term Cover)

Application Deadline: 25 May 2026

Department: Building Operations

Employment Type: Fixed Term Contract

Location: London

Compensation: from £35,000 per annum

• Oversee the smooth, safe running of all activity at the Mulryan Centre for Dance (MCD).
• Be a responsible keyholder, first aider, fire marshal, and oversee FOH to ensure all front and rear of house areas are well-presented, and health and safety compliant at all times.
• Ensure smooth delivery of all key services at reception, and manage all ‘soft facilities’ contractors, communicating clear requirements for all service levels and standards.
• Provide support services for colleagues in Producing, Technical, Development, Marketing and Commercial.
• Build positive working relationships with all team members, internal and external contacts and stakeholders.
• Lead by example as a team player within the wider Building Operations team.
• Plan and manage workflows to deal effectively with multiple, competing deadlines.

Key Selection Criteria

• Experience of working on a supervisory or managerial level in Building Operations, Front of House, Events or similar, within the performing arts or cultural sector.
• Experience of working in a busy customer-orientated environment.
• Experience of line management of direct reports and ability to support training and development, allocation of duties and rota management, creating an environment where team members can thrive.
• Ability to work to a shift pattern including early morning, evening and weekend shifts.
• Strong organisation skills and the ability to prioritise your own workload in order to manage busy periods and meet deadlines.