The Visitor Experience Coordinator (VEC) plays a vital role in the overall success of the visitor experience at MASS MoCA, providing a foundation for our guest’s experience in a welcoming, enthusiastic, and engaging way. The primary focus of the VEC position is to provide administrative support to the departments under the Visitor Experience (VE) umbrella. They also play a crucial front-facing role, interacting with a diverse group of visitors, as well as staff, in person and through email and phone communications. The VEC will function as an information hub, collecting and coordinating information from across the museum and sharing it out to all VE staff. They will act as a spokesperson for the museum and an example for all VE staff through their ability to share information about the history of MASS MoCA, current and past exhibitions and performances, establishing connections to promote educational and performing arts programs, encouraging visitors to explore the North Adams community and the Berkshires at large, and imparting other information that provides the best possible experience at the museum and in our community.
The Visitor Experience Coordinator is a confident and articulate professional who is creative, proactive and detailed oriented, as well as collaborative and team-oriented. This role will require a high level of both internal and external communication and coordination. They will assist the broader VE management team in planning, coordinating logistics, and facilitating guided and self-guided tours and special events, during and outside of regular museum hours including: answering phone or email queries; scheduling visits, calculating processing payments; providing groups all the information they need to streamline their visit; and informing relevant departments of upcoming tours and special events. The VEC will contribute to building audiences by developing comprehensive contact lists, messaging and strategies for outreach to target audiences and will assist in developing partnerships and programs with external partners to attract new visitors and steward current or lapsed audiences. They must be an excellent communicator and relationship builder, skilled at and committed to engaging visitors of all ages, interests and abilities. The VEC is well-organized, flexible and solution oriented, capable of pivoting gracefully in response to changes in details and schedules while maintaining composure in a fast-paced, ever-shifting environment.
The Visitor Experience Coordinator will work full-time Thursday – Monday and is expected to work holidays, evenings, and festivals when needed. The Visitor Experience Coordinator reports to the Director of Visitor Experience.
As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.
Application Process: Interested candidates should apply online with a resume and cover letter. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.
MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations.
MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.
In May 2024, MASS MoCA will celebrate its 25th anniversary under its new Director, Kristy Edmunds, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world’s liveliest centers for making and enjoying today’s most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 16-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region. For more information about MASS MoCA, visit www.massmoca.org or follow us on Instagram at @massmoca.
