WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Provide excellent Visitor Experience and ensuring the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).
Engage visitors in a positive and professional manner while proactively promoting the various Attractions.
Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed.
Assist visitors with enquiries and where applicable directing them to the appropriate source of information.
Provide guidance to all casual staff in visitor engagement and operations.
Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions.
To be equipped with good product knowledge of all offerings available to visitors.
When deployed at the museum, ensure that artifacts are safeguarded.
To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards.
Project a professional presence, both verbally and in appearance, at all times.
Perform shift duties responsibly and is accountable to the Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned.
Job Requirements
Education & Certification
Diploma in Tourism / Hospitality or equivalent is preferred or a Certificate in Hospitality Operations from a recognized institution.
Experience
Prior experience in the hospitality and tourism industry will be an advantage.
Competencies
Excellent guest relations and communication skills.
Keen to work in the Attractions industry, with a passion for learning and people engagement.
Motivated with high energy, and able to appreciate a dynamic, fast-paced environment.
Able to apply good judgment and discretion while maintaining a calm demeanor in high volume or stressful situations.
Enjoy working with people of all ages.
Well-groomed and professional disposition.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.
As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.
The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.
