Job Description

We are looking for a Visa Consultant based in Hong Kong to support clients with visa applications, passport processing, and travel document requirements.

This role involves visa processing, customer service, document preparation, and communication with clients, embassies, consulates, and internal teams, ensuring applications are handled accurately and submitted on time.

The successful candidate will manage visa and passport applications, provide guidance on requirements and processing, maintain client records, monitor application progress, and support customers throughout the process while delivering a high level of service.

This role is ideal for someone with strong communication skills, attention to detail, organizational ability, and experience in customer service, travel, hospitality, or immigration support, looking to work in a fast-paced, client-focused environment.

Responsibilities

• Provide expert phone and email support to assist customer in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing
• Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
• Provide customer with real-time updates throughout the process
• Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity
• Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process
• Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
• Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
• Stay abreast of all product/service enhancements, system updates, and changes to requirements
• Assist colleagues and other teams as requested
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture

Requirements

• Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years’ experience or equivalent
• 1-3 years’ experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
• Fluency in written and spoken English
• Exceptional communication and interpersonal skills
• Strong client service mentality
• Solutions-focused with excellent attention to detail and accuracy
• Proficiency with computer software; aptitude for learning new programs
• Strong organizational and time management skills
• Ability to handle high volume while maintaining high level of productivity
• Ability to problem solve, analyze information and provide solutions
  
  

About us:

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,400 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.