Job Description

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible. 

Responsibilities: 

• Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing 
• Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions 
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process 
• Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner 
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity 
• Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer 
• Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues 
• Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule 
• Stay abreast of all product/ service enhancements, system updates, and changes to requirements  
  Assist colleagues and other teams as requested 
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data 
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture 

Requirements: 

• Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent 
• 1-5 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations 
• Fluency in written and spoken English 
• Exceptional communication and interpersonal skills 
• Strong client service mentality 
• Solutions-focused with excellent attention to detail and accuracy 

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,400 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries. 

With 30+ years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. 

We commit to delivering a superior service experience to our clients on each and every engagement. 

Opportunity at CIBT: 

We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.