Job Description

The Visa and Immigration Specialist provides dedicated support to client travel teams, ensuring seamless coordination of visa, passport, and special project requirements. This role oversees end-to-end case coordination - monitoring orders, managing documentation in INON and IMMIGO, identifying risks, and communicating updates proactively to keep all projects on track. The position requires strong client service skills, clear communication, and the ability to manage high volumes while maintaining accuracy, compliance, and timely delivery. Success in this role relies on exceptional organization, problem-solving ability, and a professional approach to supporting clients across dynamic and time-sensitive travel operations.

Duties and Responsibilities

• Assist clients travel team with their questions regarding visas, passports or any other visa related services defined by special projects from clients travel team
• Review on a periodic basis all orders in progress for travel and GBV teams and reaching out to consultants when needed to ensure all orders stay on track
• Ability to work in INON and IMMIGO
• Coordinate communication with clients travel team with requirements, processing times, and fees associated with projects.
• Coordinate with GBV offices on Network Partner selected to support specific projects and visa needs
• Coordinate with CIBT and GBV offices on special handling requests such as VIP movements, etc.
• Identify impactful changes to communicate, address or escalate on clients travel team behalf
• Work proactively to identify and communicate to customers any potential issues that would prohibit CIBT or GBV from meeting project deadlines such as but not limited to processing delays, nationality concerns, or unforeseen changes to climate in destination that might alter visa support
• Utilize phone and e-mail communications to keep customers informed where required. Dedicated email and phone line for use by clients travel team only
• Travels will receive consultants direct contact details per case
• Audit to ensure all work is properly documented in INON and IMMIG
• Communicate visa rejections or denials to travel team that may impact the overall project or work force
• Keep self-informed and educated on all changes in business that impact quality of service provided
• Advise Manager of any learned changes in requirements
• Review Genie “follow-up’ reports to proactively identify potential problems and communicate with Travel and GBV leaders/consultants

Education and Qualifications

• Graduate level degree or equivalent
• Experience in Travel, Hospitality, or Embassy/Consulate relations in plus
• Fluency in written and spoken English language
• Exceptional communication and interpersonal skills
• Computer literate with excellent writing and email skills
• Strong client service mentality
• Solution-focused with excellent attention to detail and accuracy
• Commitment to working with clients in order to deliver the highest level of customer service
• Strong organizational and time management skills
• Ability to handle high volume while maintaining high level productivity
• Ability to problem solve, analyze information and provide solutions

Compensation & Benefits:

• Expected starting monthly net salary: EUR 1,100 net
• Periodic compensation reviews based on performance, development, market conditions, and business needs
• Hybrid work model
• 23 days of annual leave annually, plus Serbian public holidays
• Private health, life, and accident insurance
• FitPass membership
• Employee referral bonus program
• Employee recognition program (Above and Beyond)
• Learning, development, and career growth opportunities within an international environment
• Complimentary office refreshments, coffee, and seasonal fruit

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com