Why M Physicians?
The Virtual Care Team provides consistent, reliable, and seamless support to a wide variety of specialties & subspecialty clinics. Our goal is to improve patient, provider and staff experience while improving access, filling open appointment slots and decreasing the number of visits canceled or converted to telephone due to support issues. The Virtual Care Team plays an important role in many areas of a patient's appointment, including check-in, registration, rooming and the technology check for the patient.
What you will do as a Virtual Visit Facilitator
Confirms provider calendar's by following up with patients and ensuring all pertinent medical records have been received and are available to the provider or collecting missing records
Initiating virtual (video and telephone) visits with the patient, collecting registration and co-payment, detailing pertinent information such as the reason for their visit, health history, home medication review, health questionnaires.
Communicates with patients, providers, and other team members remotely through phone and other technologies
Correcting and maintaining registration error work queues
What you will need
High School Diploma or GED
At least 1-year of customer service experience
Proficient with technology
Private and professional appearing remote work location required
Location: Remote - ONLY considering MN applications at this time.
Hours: 40 hours/week (Variable 8.5 hours shifts between the hours of 6:30 AM and 7:00 PM depending on business need)
Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!
Compensation:
20.40 - 29.58 USD Hourly
At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.
University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.
Join us on a mission to advance medicine.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. We are committed to fostering a welcoming environment for all with respect for the similarities and differences in our organization and communities we serve.
M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond.
