Job Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

is seeking a Virtual Scheduler to manage appointment scheduling, coordinate client communications, and ensure smooth calendar operations. This role requires excellent communication skills, strong organizational abilities, and the capacity to work independently in a remote environment aligned with US business hours.

The ideal candidate is detail-oriented, proactive, and able to juggle multiple scheduling requests while maintaining a professional and friendly demeanor with clients and team members.

Key Responsibilities

Appointment Scheduling & Calendar Management:

• Schedule, reschedule, and cancel appointments based on client and team availability
• Manage calendars for one or multiple team members, ensuring no conflicts or double-bookings
• Send appointment confirmations, reminders, and follow-up communications
• Coordinate scheduling across different time zones when necessary

Client Communication:

• Serve as the primary point of contact for scheduling inquiries via phone, email, and/or chat
• Respond promptly and professionally to client scheduling requests
• Handle last-minute changes, cancellations, and urgent scheduling needs with grace and efficiency
• Maintain a friendly, helpful tone in all client interactions

Administrative Support:

• Maintain accurate records of appointments and client interactions in scheduling software/CRM
• Prepare daily/weekly schedule summaries for relevant team members
• Coordinate logistics for virtual or in-person appointments (sending meeting links, addresses, etc.)
• Flag scheduling conflicts or issues proactively and propose solutions

Process & Operations:

• Follow established scheduling protocols and standard operating procedures
• Identify opportunities to improve scheduling efficiency and client experience
• Ensure all scheduling data is up-to-date and organized
• Assist with other administrative tasks as needed to support team operations

Requirements

Required Qualifications

Experience & Skills:

• 2+ years of experience in scheduling, administrative support, customer service, or related roles
• Strong verbal and written communication skills in English (mild accent acceptable)
• Excellent organizational skills and attention to detail
• Ability to manage multiple calendars and competing priorities simultaneously
• Comfortable using scheduling software, calendar tools (Google Calendar, Outlook, Calendly, etc.), and CRM systems
• Professional phone manner and customer service mindset

Work Environment:

• Reliable high-speed internet connection and professional home office setup
• Ability to work US business hours
• Comfortable working independently in a remote setting
• Must be available for video calls and team meetings as needed

Personal Attributes:

• Proactive and solution-oriented approach to problem-solving
• Calm under pressure when handling last-minute changes or urgent requests
• Strong interpersonal skills and ability to build rapport with clients
• Dependable, punctual, and committed to meeting deadlines
• Quick learner who adapts easily to new tools and processes

Preferred Qualifications

• Experience scheduling for service-based businesses (healthcare, beauty, wellness, consulting, etc.)
• Familiarity with appointment scheduling platforms (Acuity, Calendly, SimplyBook.me, Jane App, etc.)
• Experience working remotely for US-based companies
• Bilingual (English/Spanish) is a plus but not required
• Based in Latin America for optimal timezone alignment

What We're Looking For

We need someone who:

• Communicates clearly and professionally in English, both verbally and in writing
• Can handle scheduling logistics independently without constant supervision
• Stays organized even when managing a high volume of appointment requests
• Treats every client interaction as an opportunity to provide excellent service
• Takes ownership of the scheduling function and proactively addresses issues

What Success Looks Like in This Role

• Calendars are accurately maintained with minimal conflicts or errors
• Clients receive timely responses to scheduling requests (within 2-4 business hours)
• Appointment confirmations and reminders are sent consistently
• Team members have clear visibility into their schedules
• Last-minute changes and urgent requests are handled smoothly
• Scheduling processes run efficiently with minimal need for intervention

Benefits

• Remote Working for US Company
• Exposure to new technology & trend
• Competitive Salary