At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
Join us in co-creating the future of RAKBANK!
Responsible for increasing wallet share from a portfolio of assigned clients by meeting the service targets through strong relationship management skills and effective service delivery.
What you will be doing
To effectively manage allocated portfolio and recognize, create, or act upon business opportunities. - To call on, identify, market and book new business from existing clients / client referrals and deepen existing relationships through increased wallet share. - Maintains a complete understanding of all products and services offered by the Unit distribution channels, with knowledge sufficient to discuss product attributes fully and confidently. - Proactively assesses, clarifies, and validates customer requirements by engaging with all customers in a professional manner and within set guidelines and demonstrating sound knowledge of all aspects of the services while assisting the seniors to seek and build on-going relationships with clients in order to sell services in line with the departmental sales plan and budget targets. - Ensure timely escalation of complaints to avoid delay in resolving customer queries. - Promotes bank services by providing consistent, accurate and transparent information to customer and educate customers on alternative channels provided. - Performs assigned operational tasks and ensures adherence to timescales and high degree of accuracy whilst providing excellent customer service and adhering to all appropriate process and procedures and enables department to achieve high performance standards without compromising on quality. - Ensures retention measures are appropriately carried out to deter loss of business
What you should have
- Bachelor degree in any related field
- 2-3 years’ experience in sales preferably in a financial institution
- Exceptional communication skills, both written and verbal, with a proven ability to effectively partner with peers and senior management in driving change - Ability to multi-task
We’re RAKBANK.
Banking should feel simple. Human. Helpful. So that’s the kind we build.
Since 1976, we’ve been helping people and businesses across the UAE grow with confidence, giving them the tools, the support, and the trust to make things happen.
We started as a community bank and grew into one of the country’s most dynamic financial institutions. What’s never changed is our belief that banking should work for people, not the other way around.
Today, we’re leading a new chapter, one that combines smart digital innovation with genuine human connection. We call it digital with a human touch.
We serve customers across every segment through our Personal Banking Group (PBG), Business Banking Group (BBG), and Wholesale Banking Group (WBG). As the UAE’s go-to SME bank, we’re helping thousands of businesses grow and thrive with seamless, digital-first banking.
Our group also includes Skiply, the region’s leading school payments app; Protego, our next-generation insurance aggregator; and RAK Insurance, one of the UAE’s most trusted insurers, together creating an ecosystem that makes life simpler and safer for our customers.
From empowering entrepreneurs and SMEs to launching the UAE’s first crypto brokerage for retail customers and our own AI-powered digital assistant, we’re shaping the future of banking while keeping the heart of it the same: people.
RAKBANK — Digital With a Human Touch.
