Job Description

Position: Virtual Receptionist

Number of hours: 40 hrs/week

Schedule: EST

Tasks required:

• Answer and route incoming calls professionally and courteously.

• Provide information to callers, take messages, and manage call logs.

• Schedule appointments and maintain calendars as needed.

• Handle basic customer inquiries and direct them to the appropriate department.

• Assist with administrative support tasks such as email correspondence and data entry.

• Ensure a seamless communication experience for clients and customers.

Requirements:

• Previous experience in a call center, receptionist, or customer service role.

• Familiarity with phone systems and customer service software.

• Excellent working knowledge of various CRM tools and telephone systems

• Strong organizational skills and attention to detail.

• Ability to handle multiple calls and prioritize tasks effectively.

• Demonstrate a highly customer-focused ‘can do’ approach and have an awareness of key customer service values

• Strong verbal and written communication skills.

• Demonstrates efficiency, dependability, and the ability to manage time effectively.

• Professional and friendly approach with a problem-solving mindset.