Job Description

Salary Range: $44,000 - $50,000

Position Purpose

The Project Coach, Insurance Sales will supervise and develop a team made up of insurance sales consultants. You'll drive performance, build a happy team, and help develop individual skills.  

*This virtual opportunity is available to candidates residing in Alabama, Arizona, Georgia, Iowa, North Carolina, South Carolina, Tennessee, Texas, or Wisconsin. Please note that candidates who live within a 60-mile radius of our Tucson, AZ office will be considered for an on-site role.*

Essential Functions and Responsibilities:

• Work with a team of people and help them get the most out of their natural talents.
• Manage a team of 15 or more insurance sales consultants who interact with our clients' existing and prospective customers looking for solutions.
• Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
• Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
• Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
• Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

Qualifications

Minimum Job Requirements:

• High school diploma or equivalent and previous supervisory experience in a call center environment.
• Possess a strong sales background with the ability to drive results for your team.
• Insurance sales & service experience a plus!
• Are a strong leader and good relationship builder.
• Have a naturally positive attitude.
• Know your way around Microsoft Office products.
• Are a problem-solver with a genuine desire to help people be successful.
• Can work on more than one thing at a time and know how to prioritize.
• Are ready to be part of a team and contribute to Afni's success.

Why Work at Afni?

At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

• Competitive pay and performance-based incentives
• Comprehensive medical, dental, vision, life, and disability benefits
• 401(k) with company match
• Paid time off and holiday benefits
• Training, coaching, and career development opportunities
• Internal advancement and growth opportunities
• A supportive, inclusive, and collaborative culture
• The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion

Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.