Create your best future and join Westpac Group as a Virtual Personal Banking Advisor
What’s the role?
There are multiple Full-time, Permanent roles onsite in Kogarah commencing 18th September 2026 & 25th September 2026.
Provide outstanding customer service by assisting Westpac customers with their banking needs in a fast-paced inbound contact centre environment. Efficiently resolve inquiries, identify opportunities to promote relevant products and services, and contribute to a seamless and positive customer experience.
What do I need?
Your journey will begin on 18th September 2026 or 25th September 2026 as a Virtual personal Banking Advisor; you’ll be the friendly voice guiding our customers through their banking journey. You’ll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.
We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:
The office operates across 5 days, Monday to Friday with rotating shifts scheduled between 8 AM and 8 PM AEST - Weekend shift MAY be available (9am - 6pm AEST)
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website
To turn doing into done, it takes a little Westpac.
From rescue helicopters and signing the Equator Principles, to paying super during parental leave and initiatives like Westpac SaferPay and SafeCall that help protect customers from scams... we have a proud history of stepping up to be first for our customers, communities and people.
We are Australia’s oldest bank and first company and have been supporting customers for over 200 years.
Our purpose is creating better futures together – it’s what we do, who we are and why we come to work every day. With this purpose in mind, we’ve set ourselves a bold ambition - to be our customers’ #1 bank and partner through life.
Westpac acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.
Westpac Banking Corporation ABN 33 007 457 141. AFSL and Australian credit licence 233714.
