Job Description

We are seeking an experienced and highly professional Virtual Medical Receptionist / Medical Administrative Assistant to serve as the first point of contact for a busy U.S.-based Pain Management and Musculoskeletal Medicine practice.

This position is ideal for someone who thrives in a fast-paced medical environment, enjoys helping patients, and excels at providing exceptional customer service. Since the majority of our patients are older adults, we place a strong emphasis on outstanding English communication skills, clear pronunciation, and a polished, professional phone presence.

The ideal candidate has previous experience supporting a U.S. medical practice, preferably within Pain Management, Orthopedics, Spine, Chiropractic, Physical Medicine, or other musculoskeletal specialties.

Experience with eClinicalWorks (eCW) is strongly preferred, along with familiarity with Workers' Compensation (Work Comp) and Personal Injury Protection (PIP) cases.

Ideal Candidate

We're looking for someone who:

• Speaks English fluently with excellent pronunciation and minimal to no noticeable accent.
• Is confident, personable, and professional on the phone.
• Builds trust quickly with patients and provides exceptional customer service.
• Understands the workflow of specialty medical practices.
• Is organized, proactive, and detail-oriented.
• Works well independently while collaborating effectively with a remote team.
• Maintains a positive, solution-focused attitude in a fast-paced environment.

Requirements

• Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role.
• Experience supporting a U.S.-based medical practice.
• Excellent spoken English with clear pronunciation and a professional phone presence.
• Strong customer service and interpersonal communication skills.
• Experience managing high-volume inbound and outbound patient calls.
• Excellent organizational, multitasking, and time management abilities.
• Ability to work independently in a remote environment.
• Strong attention to detail and commitment to providing an outstanding patient experience.

Key Responsibilities:

• Schedule new patient consultations and follow-up appointments.
• Confirm, reschedule, and cancel appointments as needed.
• Serve as the primary point of contact for patients via inbound and outbound phone calls.
• Deliver exceptional customer service with professionalism, empathy, and confidence.
• Assist patients with registration and appointment preparation.
• Update patient demographics and documentation within eClinicalWorks (eCW).
• Coordinate scheduling for Workers' Compensation and Personal Injury Protection patients.
• Communicate professionally with patients, attorneys, nurse case managers, employers, and referral sources when appropriate.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.