Job Description

We are seeking a reliable and detail-oriented Virtual Medical Receptionist / Medical Administrative Assistant to join a busy U.S.-based medical practice. This role is ideal for a bilingual healthcare professional who enjoys providing excellent patient service while supporting the day-to-day operations of a medical office.

The successful candidate will be responsible for managing patient communications, scheduling appointments, verifying insurance, maintaining accurate patient records, and providing general administrative support. Experience with Prompt EMR is highly preferred, although candidates with experience using other electronic medical record systems are encouraged to apply.

The ideal candidate is:

• Bilingual in English and Spanish.
• Professional, friendly, and patient-focused.
• Organized and able to multitask in a fast-paced environment.
• Comfortable handling a high volume of patient interactions.
• Detail-oriented with strong administrative skills.
• A proactive team player who can work independently while supporting a remote healthcare team.

Why Join Us?

You'll become an integral part of a growing healthcare team where your communication skills, organizational abilities, and commitment to exceptional patient care will make a meaningful impact every day.

Requirements

• Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role.
• Experience supporting a U.S.-based medical practice.
• Fluent in both English and Spanish (spoken and written).
• Strong verbal and written communication skills.
• Experience handling inbound and outbound patient calls.
• Experience with appointment scheduling and calendar management.
• Insurance verification experience.
• Basic knowledge of prior authorization processes.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.

Key Responsibilities

Patient Communication

• Answer high-volume inbound and outbound patient calls professionally and courteously.
• Respond to patient inquiries and provide outstanding customer service.
• Relay messages accurately to providers and office staff.
• Maintain professional and compassionate communication with patients at all times.

Appointment Scheduling & Calendar Management

• Schedule new and follow-up patient appointments.
• Confirm, reschedule, and cancel appointments as needed.
• Manage provider calendars efficiently to optimize scheduling.
• Send appointment reminders and communicate scheduling updates.

Insurance Verification

• Verify patient insurance eligibility and benefits prior to appointments.
• Confirm coverage information and document findings accurately.
• Communicate insurance-related information to patients when appropriate.

Prior Authorizations

• Assist with prior authorization requests as needed.
• Follow up with insurance companies regarding authorization status.
• Maintain accurate documentation of authorization activities.

EMR & Administrative Support

• Enter and update patient information within the electronic medical record system.
• Maintain accurate patient documentation and communication notes.
• Assist with general front office administrative duties.
• Support providers and the administrative team to ensure efficient daily operations.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM EST.