Job Description

We are hiring!

The Medical Virtual Receptionist will be responsible for managing incoming calls, triaging patient inquiries, and handling calls from start to finish with training. This role requires strong communication skills, the ability to multitask, and a commitment to providing patients with the support they need in a timely manner.

Key Responsibilities:

• Call Management:
• Answer and manage a high volume of incoming calls promptly. The team of receptionists receives about 400-500 calls distributed throughout the team
• Direct patient inquiries to the appropriate department or staff member.
• Triage Calls:
• Assess the urgency of patient concerns and route calls appropriately.
• Provide accurate information or transfer calls to the correct team based on patient needs.
• Complete Call Handling:
• With training, manage calls from initial inquiry to resolution.
• Schedule appointments, relay messages, and follow up with patients as needed.
• Patient Support:
• Deliver excellent customer service while addressing patient concerns.
• Ensure patient satisfaction by managing calls efficiently and professionally.

Qualifications:

• Previous experience as a receptionist or in a customer service role, preferably in a medical setting.
• Ability to handle a high volume of calls.
• Excellent communication and multitasking skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Willingness to learn and manage calls from start to finish with provided training.

Full time

100% Remote

$5-$6/hr