Remote | Ophthalmology | 30 Hours/Week | $6.00/Hour
We are seeking a proactive, highly communicative Virtual Medical Assistant (VMA) to provide end-to-end medical reception and administrative support for a busy ophthalmology practice. The ideal candidate will act as a seamless extension of our in-clinic team, managing critical patient-facing interactions and backend workflows while protecting the patient experience and ensuring strict data security.
Specialty: Ophthalmology.
Location: Georgia, USA.
Team Dynamics: A collaborative, fast-paced environment that recently transitioned from an in-person receptionist role to an efficient VMA setup.
Patient Demographic: Predominantly elderly patients, requiring exceptional clarity, deep patience, and stellar audio-verbal delivery.
Patient Communication: Handle inbound and outbound phone calls, check voicemails, and accurately triage messages. Excellent communication skills required.
Appointment & Surgery Scheduling: Manage the clinic calendar, schedule new and recurring patient appointments, coordinate specialized surgery scheduling, and process medical referrals received via fax from other doctors' offices.
Financial & Insurance Management: Conduct thorough insurance verification of coverage, process prior authorizations for medications and medical procedures, and securely collect patient payments
Inbox & Document Management: Sort, filter, and act on emails from patients and providers while processing inbound and outbound faxes.
Team Coordination: Provide prompt, proactive, real-time updates to the in-clinic team regarding immediate scheduling changes (e.g., notifying them if a patient is running late or needs to reschedule).
Experience: Minimum of 1 year of professional experience supporting a US-based medical clinic.
Communication Skills: Exceptional verbal and written English communication skills. Must speak clearly, confidently, and loudly enough to comfortably communicate with an elderly patient base.
Soft Skills: High level of proactivity, transparency, and a strong sense of accountability, with a proven ability to work independently under minimal supervision.
Compliance: Must successfully complete a company-sponsored HIPAA compliance certification prior to Day 1.
Work Schedule: 30 hours per week with a chance to expand to 40-hours as clinic needs grow.
Environment: A dedicated, quiet, and secure home office space free from distractions.
Hardware Assets: Updated computer systems capable of running remote desktop protocols seamlessly without lag or latency. Dual monitors required for efficient multitasking across scheduling, payment, and EMR platforms.
Peripherals (Preferred): Noise-canceling headset to eliminate background sounds.
Connectivity (Preferred): High-speed internet with a stable backup internet solution to eliminate downtime.
Electronic Medical Records (EMR): Office Ally
Communication System: Google Voice
Unlike other recruitment agencies, GoLean sources medical VAs worldwide, offering both English-speaking and native Spanish speakers.
Here’s how we approach hiring top-tier medical talent:
1. We only hire VAs who have a strong focus on healthcare and remote work experience. Choose GoLean and you get seasoned talent, not people who are fresh out of VA training.
2. Our search process starts with a customized job description that fits your exact needs. This ensures we find you the strongest match: experience, skills, and cultural fit.
3. We put a big emphasis on retention. Our process weeds out job hoppers. You’ll only work with people who historically stay long-term.
4. Moreover, you get 1-1 onboarding support. We’ll support you in making sure your VA is set up for success from Day 1. And finally,
5. We have a 30-day money-back guarantee in case you find yourself unhappy about your hire. (Although I’m pretty sure you won’t!)
