Job Description

We are seeking a highly competent, exceptionally friendly, and bubbly Virtual Medical Administrative Assistant to serve as a key patient-facing representative. This role demands an administrative professional who can seamlessly balance fast-paced front desk operations with intricate medical-legal tasks like insurance verification and referral management.

Key Responsibilities:

• Patient Communication & Front Desk Operations: Manage high-volume inbound and outbound phone calls with a warm, energetic, and empathetic demeanor, ensuring a premium patient experience.
• Procedure Advocacy & Patient Education: Actively study and master the clinic’s medical procedures to confidently explain treatment steps, answer inquiries, and spread knowledge to patients.
• Complex Appointment & Telehealth Scheduling: Coordinate medical calendars, book patient appointments, and provide technical troubleshooting and workflow support for remote Telehealth visits.
• Insurance Verification & Pre-Authorizations: Execute end-to-end insurance workflows, confirming patient eligibility and securing timely prior authorizations to avoid billing disruptions.
• Referral & EHR Management: Process and track incoming and outgoing patient referrals while maintaining meticulous, up-to-date health records within the Electronic Medical Records (EMR) system.

Requirements

The ideal candidate is not just a task-manager, but a proactive learner who will take the time to thoroughly understand the clinic's specific medical procedures to educate, reassure, and guide patients. Flawless, accent-free English communication is an absolute baseline requirement for this role.

• Communication Mastery: Impeccable verbal English communication skills with a completely neutral accent and a friendly, engaging phone presence.

• Personality Profile: Naturally bubbly, enthusiastic, and patient-focused with strong active listening skills.
• Demonstrated Competency: Proven experience navigating U.S. outpatient medical billing portals, referral networks, and EMR/EHR management systems.
• Technical Agility: High proficiency with virtual phone systems, Google Workspace, and digital Telehealth platforms.