Job Description

We are seeking a sharp, resourceful, and highly organized Virtual Medical Administrative Assistant to join our growing podiatry scheduling team. In this role, you will act as a vital link between our clinic and our patients, ensuring the provider schedules remain optimized and patient access is seamless.

The ideal candidate possesses direct experience working within a podiatry practice and holds a sophisticated understanding of medical health insurance. You must be completely confident navigating the nuances of In-Network vs. Out-of-Network benefits, ensuring that patients are accurately informed of their coverage before stepping foot into the clinic.

Core Responsibilities:

Strategic Scheduling & Patient Coordination

• Appointment Management: Efficiently coordinate, book, and reschedule specialized podiatry appointments within the ModMed (EMA) platform.
• Appointment Confirmations: Conduct systematic outbound outreach campaigns via phone and secure messaging to confirm upcoming appointments, reducing no-show rates.
• Lead Conversion: Proactively call prospective patient leads who have inquired about clinic services, answering their baseline questions and successfully converting them into scheduled patients.
  

Insurance Verification & Benefit Allocation

• Coverage Verification: Perform detailed real-time eligibility checks using payer web portals or phone inquiries.
• Network Navigation: Critically evaluate and document patient benefits, distinguishing clearly between In-Network and Out-of-Network allowances, copays, deductibles, and coinsurance.
• Financial Accountability: Accurately update financial and insurance data fields within patient charts to eliminate downstream billing rejections.

Administrative Support & Technology Workflow

• Digital Communication: Monitor and organize high-volume clinic correspondence via Microsoft Outlook and sync internally with the team using Microsoft Teams
• Data Tracking: Utilize Excel / Google Sheets and Word / Google Docs to track scheduling metrics, lead outcomes, or administrative documentation.
• Demographic Intake: Maintain flawless accuracy when inputting personal data, physician referrals, and intake packets into patient accounts.

Requirements

• Specialty Experience: Minimum 1–2 years of medical administration experience specifically within a Podiatry clinic or a closely related surgical/orthopedic specialty.
• EMR Mastery: Hands-on, proficient working experience utilizing Modernizing Medicine (ModMed / EMA)
• Insurance Expertise: Deep fundamental knowledge of health insurance workflows, specifically featuring a strong, verifiable comfort level with In-Network and Out-of-Network benefit structures
• Technical Agility: Advanced proficiency in Microsoft Office (Word, Excel, Outlook, Teams) or Google Workspace applications.
• Communication Excellence: Outstanding verbal and written English communication skills, marked by a warm, authoritative, and professional phone presence.
• Remote Infrastructure: A completely quiet, private workspace that aligns with HIPAA privacy guidelines, paired with a reliable high-speed internet connection and functional headset.